“Not even worth one star! Paid for items that have not arrived. Tried 3 different phone numbers and recorded message on all that they cannot take calls. No meaningful response to emails so posted on their FB page asking for a refund and message was removed”
“Do not waste your time and money using this company. I placed an order, got fed up of waiting and asked for it to be cancelled and refunded. They held back a delivery charge of £6.99 despite the fact I had not received a single item and now do not reply to email. Use your local garden centre at least you can see what you are buying and take it away with you. NO STARS is still too good a rating.”
“I bought two fuchsia trees
I bought two fuchsia trees on the deal. For a neighbour who is a 80-year-old woman who. She was isolating through Covid and needed her garden done. Unfortunately the trees hasn’t shown any green or any blooming. I’ve contacted you garden customer service. And refused to help in anyway no goodwill Help. The customer service is point-blank blunt and rude. I have never experienced service like this there is other companies like Thompson and Morgan and gardening express that will go out the way and help. I am really really disappointed of this company and I will never recommend it to anyone. It also just rings alarm bells on why did they change the name. They’re just going to damage this one as the services twice as bad and it just keeps you thinking of (Did they change their name because of the bad customer service and reputation they have).”
“Absolutely shocking service. Emailed them having not received my after 2 weeks and was told item was out of stock and no idea when I would receive it. They really don’t care about their customers. Quite frankly, there are much better professional vendors out there so don’t waste your time with these bunch of idiots”
“Have twice ordered a potting table. Got a refund for the first one that didn’t arrive. When I ordered it a second time at the beginning of March with some plants, neither plants or potting table have arrived. Telephoned 5 times with no resolution and written one letter yet have had no reply back to my letter. Pensioner 87 years old can not afford this amount of money which is over £70 that is owed to me! Do not trade with these people!”
“Wish I had read reviews before ordering. Waited weeks for part of my order to arrive which was in a shocking condition. Packaging is woeful. Customer 'service' is useless, despite contacting several times plants I ordered 20 March advertised as immediate delivery won't be delivered until May. Do not waste your money. Wouldn't be surprised if company ends up on Watchdog”
“No delivery of autumn raspberry plants. I have had to phone many times
They were ordered in January. This is a very bad service and will lose you many clients”
“I ordered 4 Magnolia Trees via IDEAL WORLD worth £74 they were dead twigs sent from Holland.
The box wasn't long for the tree so they bent the branches to fit the box.
I am so bloody annoyed never order again could have got same from a nursery for £40.
I also ordered Surfina all very poor quality.
Ideal World are replacing them we will see what arrives.
NEVER EVER BUY FROM GARDEN BARGAINS again.
Company should be shut down just con merchants to the public.”
“Plants were of a poor condition and half were not worth planting. I phoned to find out when delivery was expected as we were away. Email said would be in the next 3-4 days only to find they had been delivered two days earlier. My phone call asking about delivery has cost me £27 as it is a premium line number
Do not use this company - wish I had read the reviews first”
“Placed and paid for order in March ,read address over phone ,plants delivered to wrong address sat brought to me mon ,half dead ,when I phoned to complain was told it was correct address for post code ,obviously iv lived here 7 years and don’t know my post code when I checked on post code they had put H instead of J but hey hoe pensioners can afford to give wrong address and spend £40 on half dead plants won’t use again😡😡😡😡😡😡”
“Goods ordered 20th March, all listed as available for immediate despatch. No sign of order and email sent on 14th April is unanswered. I've currently been "on hold" attempting to speak to somebody for 90 minutes. Will never use this company again”
“Like everyone else, I ordered items ‘available for immediate delivery’ . Money taken 4 weeks ago but item not dispatched yet....emailed after 3 weeks but no response to email yet...”
“Placed an order on the 20th March and a confirmation advised delivery within 14 days,still waiting for the order with no contact from them.Tried calling them at 09:15 this morning and after waiting 31 mins. gave up.Tried contacting them on other numbers but the same result.Emailed them to ask for the order to be cancelled.This order was placed following a offer in the Express newspaper so will not be using either again.”
“My father ordered plants and compost from you ,you toke the funds straight away but a month later still no goods .Two phone calls and an email and your still telling us lies ,wont put money back on card until you've seen your manager who you say has a list to go through.”
“Ordered 4 standard rose bushes in March last year and 3 were dead on arrival. When I finally go in touch they said they were out of stock and to contact them I. October. Received no reply from emails I sent on Oct eventually told them I would not be ordering from them again. Other plants ordered in March were sub standard due to taking three weeks to arrive from them posting them to me. Not a good company to be ordering plants from. If I could give zero stars I would.”
“Absolute shambles. Ordered two Lemon trees that came battered and the pots totally shattered. Emailed CS and after a while receive an email from Sandra telling me the post supplied are just for transport. Where did it say that in the advertisement? Avoid if this is the answer you get. they take no responsibility for damaged products.”
“I have been waiting for 21 days for a reply to my email. My Mums birthday has been and gone and no word to where her gift is. The only response I have had, stated they will reply after 7-10 days as they are oh so busy with orders and if you chase your email you get put to the back of the queue!”
“An awful company. Placed an order 1 month ago for £246.93 and I am still waiting for a plant, any plant, even a green leaf. I really wish I had read the reviews before I had parted with any money. Trading Standards should close them down (not sure if that's within there powers) Customer service has been awful. Please don't give these sharks your hard earned money. I have used Gardening Express at the same time and their plants arrived in lovely condition and within days of my order been placed.”
“Order Magnolia Stellata Standard Feb2020
Smaller than advertised soposed to flower first year no flowers also no flowers this year
Only option is for them to send a new plant and I pay the postage very unsatisfactory as would have to wait another year to see if flowered in April
So I am left with a plant that only has leaves the 30day money back guarantee will not work for most plants as how can you tell within this time frame
Not impressed”
