“Do not buy from this company, I keep calling the order line, they are very rude, they have sent me the wrong items and expect me to pay to send items back, will never use them again.”
“I ordered 12 plants in March I received 1 phoned and was informed the other
11 plants would be despatch, 1 more plant came in April after several emails
I have not received anymore plants. Do not touch this company
It’s a disgrace it should be shut down.”
“Cheque sent with order on 4th May 2024. Cheque cashed within 7 days.
Order transaction date 22 May 2024.
Only received 1 of the 2 plants ordered
Since then I have been trying to get £14.99 refunded to me.
The major problem seems to be that the customer services agents who do their best to help are based in South Africa and have no ability to activate refunds. All this is done by head office in Peterborough.
After 'escalating' the call the customer service agent was yet again told to inform me that my cheque would be sent within 30 days.
On the form which arrives with the plant it states:
Please allow us to rectify any issues before leaving feedback.
I feel that I have been patient enough.
The CEO Peter McDermott and the board need to take responsibility for the problems.
I am also going to contact Woman and Home magazine which is where I saw the advert
Order no: concerned :OR13220540”
“I bought two bare root fruit trees. They charged £8.99 delivery which I hadnt noticed until the confirmation of order details. I have questioned it and was told that although the delivery is £6.99 I have incurred surcharges which make it £8.99. I asked them to clarify what the surcharges were for and was told that some buyers have to pay surcharged when they buy certain goods and services. They didn’t explain further. I will not be ordering from them again and will cancel my membership.”
“Don't buy from this company. Customer service is terrible - ordered 2 hanging baskets and waited a month for them to arrive and when they did, they were dried out and brown!!! Customer service said they had probably been with the courier too long!! They didn't provide a refund, telling me that they would come back to life with watering!!”
“My mum ordered two hanging baskets which she never received, but they cashed the cheque. She sent a letter and also emails. They didn't even acknowledge emails and eventually after over a month they sent a cheque for refund. Customer Service is appauling and would not recommend this company. Can't believe The Daily Mail allow them to advertise their products in the newspaper. Do not buy anything from YouGarden Limited”
“Ordered 3 lupin plants 27 May and they eventually arrived17 June. Half dead plants and customer service ignore my e mails. Dreadful customer service. Don’t buy off them.”
“Ordered a bare root Peach tree, when it arrived soaked and planted straight away. Fast forward several months and no sign of foilage or bloom so contacted them, was tols sorry cant replace as out of stock choose a replacement for the value of the plant which basically there were not any I wanted but no mention of the refund of postage which was nearly as much as the tree. I have told them I want a full refund and will not be using again. Seems they must thrive on new customers who are not aware of their shoddy service or poor plants.”
“Placed my order on the 7th June and was told my order would be with me 7/10 working days. Its now the 21st June and still not received nothing. you can't contact no one as I have tried a few times and when you send a email you get a automated reply by a robot the customer service is awful really disappointed and won't be ordering from them again got the cheak to ask customers to become members to I paid £5 to get a discount and to get special offers on other products what a waste of time 😡”
“Ordered 2nd May, email informing of dispatch 20/5, delivery promised within 3-4 working days, still no sign of plants on 14th June. Apparently still waiting collection. Their server actively rejected my email querying where my order was. Phone number is premium number. They are clearly in breach of contract.
DO NOT USE THIS COMPANY”
“I ordered plants on 19th May , delivery was 7 to 10 days. I still haven't received them and its now 10th of June. They were dispatched 4 days ago and sitting in a couriers warehouse or van and I've received no updates. I can't imagine when they arrive they will be in good condition. Dreadful service 😪”
“Dreadful company! Orders take ages to arrive, when chasing it very rude customer service girl. If you can get through didn’t 3 days sending emails and ringing. Do not use if you want something quickly! I asked for a refund I expect I’ll have to chase that too!!!!!”
“Awful company, orders on the 25/05 still not received the plants, probably dead by now. Today is 07/06, customer service doesn't exist. Sent them 3 emails now, contact number is premium rate, no tracking provided etc. I should have read the reviews before ordering, will never buy from them again or recommend them.
Have opened a case with PayPal to try to get my money back
Would give them 0 rating or a negative rating if I could”
“Appalling
3 dead and dying Fushisja Trees delivered .
2 replacement Trees deliver in even worst state - dried out, broken and damaged transit packaging useless - "Expert Packers ?"
Response from Customer Service - absolutely nothing
Wasted my money with YouGarden - avoid and go to Garden Centre”
“Late delivery, no communication until emailed several times, refusal to cancel order claiming dispatched but won't provide delivery eta or tracking information. Shocking service, far better places to get plants.”
