“Terrible customer service. I ordered 3 hanging baskets and received 2 that weren't great anyway. I sent two emails with no response and then rang. They told me they had sold out so we're processing a refund. I don't believe they would have done anything unless I asked. No apology email or anything. Never again. Rubbish!”
“Ordered two hanging baskets. Delivery 7-10 days but will receive notifications prior to dispatch. Two weeks later - nothing and no response to emails. Paid by Paypal so claim submitted.”
“I ordered with YouGarden around 14th May, was told 7-10 working days for delivery. When I enquired why the plant wasn't delivered I was told it is out of stock and will be back in stock 29th May. Then told to wait another 7-10 working days for delivery.
Should YouGarden be advertising and taking payment for plants they don't have in stock??
Still waiting!”
“Placed order in April and got an email saying that I had to wait until end of May for delivery as one item was not available despite their website only saying they "generally ship all goods together" I would have thought that for tubers and plug plants they would have made an exception. Eventually got them to send a partial order only to receive 20 tubers that just burst in my fingers. Got a replacement of 20 garden ready plants sent in a box twice the size of the goods that we very battered as no extra packaging put in to stop them rolling around. It is now June and I still have not received the rest of my order that should have been in the ground 3 weeks ago and got no response to emails as to when I would receive them so I cancelled the rest of my order. All I need to do now is ring them back and cancel my subscription as I NOT be using them again. You pay for what you get and the few plants I received were not the best quality.”
“Terrible customer service ordered 2 palms on offer, only received one ,Rude customer service who just fob you off, generic email response, still no 2nd palm ,scammers”
“10% of delivery was dead. I was promised replacements. Yodel said they had them then said they couldn’t deliver and I should contact the seller. Seller just gave me a tracker number but yodel had no tracker. Complained to seller but no response.”
“I am very unhappy with the service provided by YouGarden. Order placed over 10 days ago, no email on follow up or if purchased items has been discharged. Rather all I am bombarded with are emails about their products and sales!!!
I have tried emailing kept bouncing back and at some point says mailbox is full and try later. This is ridiculous and I can assure you that I will not be using them again. It is much quicker and easier to visit one’s local garden store.
Terrible service should have read the review first.”
“If I could give less than one star, I would. DO NOT waste your money on this company. I ordered a rose in memory of my husband who passed 6 months ago. The rose arrived after several days in transit wrapped in a flimsy bit of clingfilm and no compost. It was completely dry. I've fed and watered it and bought special feed and compost. The roots are completely dead. Customer services are ignoring my emails. I too wish I had read the reviews before purchasing. I had hoped to have scented roses for my husband, I'll have to go to my garden centre who care about me”
“Warning: avoid YouGarden! First delivery: waited about 5 weeks for two magnolias, pre-paid, total cost just under £60. When they arrived they had been nearly 2 weeks in transit. They were bare root plants shoved in lightweight compost, not grown in pots. Leaves: some brown and shriveled, rest yellow, droopy, chewed and half dead, roots completely dry. YouGarden hostile Customer Care Service representative said I myself had asked for Yodel to postpone delivery for 2 weeks. Completely untrue and ludicrous. Now they are ignoring my emails. Second delivery arrived today, ordered 6 weeks ago. 3 alliums, approx £27, arrived rotting and slimy, flower stalks cut down after flowering. 3 miserable Himalayan poppies about 1.5 centimeters high had completely dry roots with a centimetre of moss in plugs. I shall not touch this firm again.”
“Slow delivery poor customer service refused to refund I wish I look at reviews before I purchased will be taking future. Be careful with this company do not recommend.”
“Plants that die, customer service that does not care. You garden, just don't involve them in it. Use your local plant centre or try another mail order company that cares. I spend hundreds every year and they are the one I will never use again. Please avoid”
“Ordered a hydrangea paniculata limelight , it arrived 3&ahalf weeks late completely dead , sent pictures in a e Mail in fact 2 e mails no response, phoned & spoke to a very rude man who said would phone me back which he never , tried to call was cut off & now the number is unavailable disgusted with the service& I will be putting a review on tryst pilot”
“They take the full cost of your order, then don’t deliver for weeks, sometimes don’t deliver at all and will refund but not very promptly. Meanwhile they have and presumably use your money.”
“Ordered items on the 3rd of April, stated 5-7 days delivery. However, it was on the 25th of April that the order was dispatched. Only some items arrived on the 27th, was told by customer services that I was lucky!!!! to receive them so quickly. Several items on the order were missing, having been chasing these ever since, emails get ignored, finally spoke to someone today who said they would resend the missing ones. However, the confirmation email only stated one of the plants and not the other missing one. Again told to wait another 7-10 days for these 'missing items'. So again will be "lucky" to receive them before the 23rd of May, thats an amazing 49 days since the order was placed.... Just keep getting a sorry about this.”
“I ordered begonias and hydrangeas. Received them over a month ago. I’ve nursed them along but to be honest I should have tossed them in the bin. Most of the begonias just died and the hydrangeas are mostly still twigs The geraniums are coming along but the rest are just disappointing”
