“Well i ordered colossal strawberry's that haven't grown any bigger than a 50p, emailed twice with no replies at all, do yourself a favor and go to marshals instead they have been great.
Pity you cant do less than 1 star.”
“Waited three weeks and played email tennis with their team and still got “your order will be shipped shortly” but incapable of actually telling me when it would ship.
Fairly confident this is a fraud.”
“Ordered petunia seeds in bucket. Mar? Called about 3eks ago after following the instructions as nothing showing adv outside daily for about 3wks or so to start germination sill nothing should flower from tel them yesterday and adv. can send a replacement but have to pay £6.99 postage I adv against the law when challenged the lady advised it is not. Surely don’t have to pay about £14. When not my flt!!!!
I have contacted Consumer Advice and they have confirmed that in tract You Garden are completely wrong and should in fact be adhering to Consumer Rights doc? 2015 which confirms that I Amon fact entitled to a replacement or full refund including postage. I am not responsible for postal charges for sending any replacement out!
Avoid I will be taking this further when I have the time”
“Placed an order of mini orchards and blueberry plant on 27th April. Delivery stated 7-10 days. Have attempted to contact You Garden since 14th May, no response to emails. It’s now 24th May. No delivery and still no response. Terrible!!”
“Dreadful service. Ordered on 7 May with website saying allow 7-10 days for delivery. On 23rd still hadn’t received delivery and it hadn’t even been packed! I asked for a refund.
I can’t recommend this company and I’d spend your hard earned money somewhere else instead if giving yourself stress chasing them.”
“Ordered plants a month ago, and nothing else since, sent countless emails & tried ringing, just nobody assisting me, hopefully may get a response from them by doing this... Stay Away...”
“Absolutely dire company, will take your order even though plants are not ready then you have to wait a month or so for them to grow on, all the while they say either they are being processed or are on the mailing list, they are taking people for fools, well never again. i wish i could give zero stars.”
“ordered a rose and a clematis, when they arrived the clematis was obviously dying but we thought we'd give it a chance and plant it, the rose looked poorly too. Within a couple of days the clematis was totally dead. When I contacted customer services by email sending a photo I was given instructions on how to plant and grow it which is difficult with a dead plant. After some emailing backwards and forwards I was promised a refund which I am still waiting for 17 days later. Having rung today I am told I have to wait another 10 days for the refund with no real reason given other than it has been requested but not actioned. She then hung up on me. In the meantime the rose has also died. I would never order from this company again. Beware the quality of plants is appalling and the customer service matches this.”
“Stressful, disappointing, money wasting experience - never again!
Upon placing my order my items were listed on the website as being in stock and to expect 7-10 days for delivery.
After waiting almost 3 weeks I phoned for an update - and was told that all items were in stock and should be dispatched shortly - nope, that didn't happen.
I waited another week and phoned again, this time I was politely told to "be more patient" ( or option to cancel for refund )
Another two weeks went by and my third phone call confirmed plants were now dispached.
Ultimately took - 39 days to deliver! It seems to me there is a major flaw in this companies communications system - customer service / website operators / nursery packers all seem oblivious to what each other is doing - resulting in a very poor service to the customer.
The plants themselves were disappointing, the tiny £14 eucalyptus was very shrivelled on one side and the lavender plugs smaller than expected, poor value for money.
Update - eucalyptus only took a week to totally die. A passive aggressive staff member reluctantly agreed to replace this plant, fingers crossed for better quality with the replacement.
I did email yougarden prior to writing this review, they took a week to reply with a generic platitude.
I will never order from this unprofessional supplier again.”
“I purchased 5 best ever hybrid tea rose collection bare-root in November for 24.99 but two never grew on calling I was informed out of guarantee.They are not going to shoot till the summer. I would never use this company again.”
“Terrible company quick to take your money
No communication when eventually speak to an operator no customer satisfaction or service
Told end of month for order so waiting a full month
Not got the product after reading the reviews don’t hold much hope
Do not order bad company”
“Ordered plants 1 month ago. It said items were in stock and I gave them extra time because of the bank holiday, but still nothing has arrived. Contacted them and they said they were very busy. Have asked for a refund but no response. They shouldn't have these massive sales if they can't cope with the orders. Won't be using them again.”
“I received a gift following an illness. You Garden delivered a dead tree. They refuse to respond to complaint, to deal with me as I didn’t order the plant or replace the item. I only gave 1 star as you can’t give none”
“Do not order anything from this company.i am £125 out of pocket as i haven't recieved the plants i ordered three months ago. I have contacted them weekly but i am no further forward,just keep getting fobbed off.the customer service is a joke,as everyone you speak to tells you something different.i have asked for a refund and have been in told they can only refund £25.(what an insult).if you have any sense avoid this company at all costs.”
“Placed an order four weeks ago and it still hasn't been dispatched yet.
Worst company I've ever dealt with, staff are pleasant to talk too but all they can say is, oh you should get your order next week or there's a back log ,how many more excuses can they make.
They say up to 14 days for delivery RUBBISH
DON'T BE FOOLED”
“Terrible company. Bad customer service department who do not give any details and just send passive aggressive emails. Not acceptable these days. 1 month in and still no products and updates from them.”
“Would give them minus 10 if I could. Still waiting nearly 8 weeks on. Lies the goods would be shipping, even sent a false tracking number to Yodel. Do not purchase from this company.”
“Delivery very slow(4-6 weeks)
Any cancellations and refund takes 30 days.
Customer service very poor. Impossible to speak to anyone. Wouldn’t recommend this online esp when you are sure of the delivery”
“Terrible to deal with, customer service awful. No delivery after nearly 4 weeks of ordering, no updates, nothing.
Customer service did reply but still couldn't give a delivery date.
Have now had to cancel my order, don't use this company.”
“Utterly appalling company in every respect, in fact you have to assume it’s a scam their service is so bad. They immediately took payment when I placed my order but it takes them at least 12-14 days to generate a full refund. After three separate broken promises of delivery within a few days I’d had enough.
BEWARE OF THIS COMPANY THEY JUST TELL CONSISTENT LIES!”
