Youles Motorcycles Reviews

Name: Youles Motorcycles
Rating: 4.31

4.3 Rating 52 Reviews

81 %

of reviewers recommend Youles Motorcycles

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4.3

Based on 52 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Telephone

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Youles Motorcycles 5 star review on 27th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible Service Centre Customer Service the worst”

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Posted 2 years ago

“I bought a Ducati 1199r from these guys 1 month ago for just short of £15,000 and the chain snapped 412 miles later causing serious damage to the bike, my leathers and injury to myself. I brought it up with them and one day later they sent me a letter falsely blaming external factors to try sneak away from any liability. These guys are SHARKS STAY CLEAR. They never offered any support of conversation but simply kicked me to the kerb.. not the way to treat your customers especially at no fault of theirs. DO NOT TRUST THESE GUYS”

Youles Motorcycles 1 star review on 3rd June 2021

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Posted 2 years ago

“Just had a 6k service and MOT done on Street Triple....never again. The bike went in with 4442 miles on it, so it's in a very good condition, hardly a mark on it. It passed its MOT, no advisories. But came back to me in awful condition. When it went back as I refused the first delivery (Im now contemplating taking it to a decent dealer to have the job done right, first time).....I was told that the black rubber bungs (that were in perfect condition before Youles had a go at it) that cover the swing arm axel bolts were not changed unnecessarily/taken off or removed by anyone there in any way. I was told they were the original ones left on (these looked clearly past due and apparently this was caused by a corrosive detergent that they use to wash the bikes, their words "this has caused the corrosive apperance in the rubber". (corrisive detergent via a jet wash, near YOUR chain guide/O/X rings/chain, front sprocket which has a rubber spacers on both sides of it)..... really???? So I was told they'd WD40'd them to repair the corrosion caused (Why WD40 a rubber bung when they have, in their own words " we buckets full") ok if you corrode something or damage something.....for God sake replace it. They didn't and haven't. Corrisive detergent on a bike 🙈🙈🙈🙈 do not bring your pride and joy here. As it probably wont be taken care of. Even when asked this the response from them was "dont use my standards as a guage" No I wont, you are correct the standards here are seriously lacking. The bike was not washed, at all. It was filthy, water marked, debrisfrom. a few days of rain....totally unkept, been kept outside for a time. Not what they recieved just 4 days prior. Arrow end cap for exhaust was marked/scuffed, apparently they have scrubbed the marks off with their finger nail. On closer inspection, they've decided to use WD40 again here 💡💡. Again a bike that is being cared for, shouldn't have this treatment and botched up job done to it. A few other issues, on the whole and this is the bottom line if you care for your machine, dont bring it here as it wont be cared for. From reading a couple of other past reviews...they seem to want to make customers happy and strive for that. Sadly that hasn't happened here at all. The attitude of the response bar Tony the delivery driver was.....they really couldn't care less about your gear or your faith in their company. Would I buy a bike here again, possibly yes....would I have one serviced here-100 percent definately not!!!!! To note, Rob has called me today to apologise for work done or for lack of care taken to my machine. My bike was not taken care of whilst in their possession. I'm guessing he decided to do this after Tony got back to the shop. As he too didnt feel the service was concurrent with what is expected. A few pence off £460 spent and all I got back was a bike that didnt look as it did when it went in for an MOT and 6K service. A response from Youles will not be needed, an apology has already been given. However popping in for a coffee isn't a make up for very poor service given and £460 spent. I mean it's got the mans name above the door!!!! have a little pride in your work fellas. Happy biking, hope you get a better service than I did”

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Posted 3 years ago

“First time buying a bike from a dealer, this was recommended as the bike would be safer and have been checked properly... I had drove 4hrs from North London to collect the bike and when I got home I had noticed there was 2 bolts missing from the sub frame and the exhaust were loose so the hole back end of the bike was looses and moving up and down, I told the guys in the shop who do a 60 point check what ever that means and they said to bring it back, well I had spent a total of 8hrs driving and about £250 on fuel so I recommend they collect it or give my money back they wasn't happy about this but they picked the bike up and had it for another two weeks and when I got it back it all seemed okay but a few weeks on a noticed all the panels (fairings) and rear mud guard had no proper panel clips maybe 50% and the rear mud guard has one bolt but they have made it look as if there are nuts and bolts there but don't actually do anything it also had a stiff link in the chain which had snapped, I dont know if all shops are like this but after they said how good they were and how thorough they check there bikes I would take my pedal bike to these idiots, the bike is a yamaha R1 so not a bike to be doing high speeds on when it's basically falling apart, I would strongly recommend going anywhere else even ebay or Facebook because these guys are beyond useless good luck if your buying a new bike!”

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Posted 8 months ago

“Well were do i start.? Allowing someone to ride home with bolts missing in unfit state bike . Team on phone no clue telling people they tighten oil filters to 28nm when should be 12nm . Have the bike over a week dint think touching the basic faults water in ecu when it a sealed box and was no corrosion in it so utter poop . Wiring connecters cleaned dirty as hell never been touched offer to help on charge of course messed rd with fuel mix so worse than was . They have no clue mechanic who done job should be ashamed a shop that allows a bike to leave in drivable state obviously have no care i spent number days fixing the faults on person bike they messed up”

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Posted 1 year ago

“Thanks once again to Blackburn triumph spares and service department for all help in sorting out parts for my bikes especially Andy service manager 😀”

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Posted 1 year ago

“A disappointing customer experience. In early August I contacted Youles Blackburn to arrange an annual service. I was told they had a customer waiting area with comfy seating and free coffee and I could even take out a loan bike if I wanted. Three weeks later, two of us made the trip to Blackburn, about 30 miles away, as my friend has a Suzuki and was considering booking his bike in too. However, when we arrived, the coffee machine was out of order; they had not got any loan bikes available; and despite having had three weeks to prepare for the service I was left completely high and dry when they couldn’t complete the work because they didn’t have the correct washers for my oil filter. After almost two hours of waiting in the showroom, I was told that they had planned on using the old washers (from my 25 year old bike) and did not have any in stock. To make matters worse, I was told I would have to leave the bike there until at least Tuesday. (I contacted Youles on Tuesday morning. I was told the washers had not arrived and they would call me back, which they did not.) Leaving me to make the 30 mile journey back home, with no idea when the bike would be ready and no interest in how I was going to make the journey back to Blackburn to pick it up.”

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Posted 3 years ago

Youles Motorcycles is rated 4.3 based on 52 reviews