Youles Motorcycles Reviews

Name: Youles Motorcycles
Rating: 4.31

4.3 Rating 52 Reviews

81 %

of reviewers recommend Youles Motorcycles

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4.3

Based on 52 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Telephone

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Youles Motorcycles 5 star review on 27th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased two new tyres and had to get inner tubes according to their advice for my m/cycle .4 months down the line and bike hardly used one of the valves faulty and I enquired re re fitting them .I said the inner tube valve was faulty .I was informed a month to wait and I would be charged for replacement and fitting even though they informed me i needed Inner tubes which was news to me - Not impressed with the phone service and assistance”

Helpful Report

Posted 2 years ago

“Just had a 6k service and MOT done on Street Triple....never again. The bike went in with 4442 miles on it, so it's in a very good condition, hardly a mark on it. It passed its MOT, no advisories. But came back to me in awful condition. When it went back as I refused the first delivery (Im now contemplating taking it to a decent dealer to have the job done right, first time).....I was told that the black rubber bungs (that were in perfect condition before Youles had a go at it) that cover the swing arm axel bolts were not changed unnecessarily/taken off or removed by anyone there in any way. I was told they were the original ones left on (these looked clearly past due and apparently this was caused by a corrosive detergent that they use to wash the bikes, their words "this has caused the corrosive apperance in the rubber". (corrisive detergent via a jet wash, near YOUR chain guide/O/X rings/chain, front sprocket which has a rubber spacers on both sides of it)..... really???? So I was told they'd WD40'd them to repair the corrosion caused (Why WD40 a rubber bung when they have, in their own words " we buckets full") ok if you corrode something or damage something.....for God sake replace it. They didn't and haven't. Corrisive detergent on a bike 🙈🙈🙈🙈 do not bring your pride and joy here. As it probably wont be taken care of. Even when asked this the response from them was "dont use my standards as a guage" No I wont, you are correct the standards here are seriously lacking. The bike was not washed, at all. It was filthy, water marked, debrisfrom. a few days of rain....totally unkept, been kept outside for a time. Not what they recieved just 4 days prior. Arrow end cap for exhaust was marked/scuffed, apparently they have scrubbed the marks off with their finger nail. On closer inspection, they've decided to use WD40 again here 💡💡. Again a bike that is being cared for, shouldn't have this treatment and botched up job done to it. A few other issues, on the whole and this is the bottom line if you care for your machine, dont bring it here as it wont be cared for. From reading a couple of other past reviews...they seem to want to make customers happy and strive for that. Sadly that hasn't happened here at all. The attitude of the response bar Tony the delivery driver was.....they really couldn't care less about your gear or your faith in their company. Would I buy a bike here again, possibly yes....would I have one serviced here-100 percent definately not!!!!! To note, Rob has called me today to apologise for work done or for lack of care taken to my machine. My bike was not taken care of whilst in their possession. I'm guessing he decided to do this after Tony got back to the shop. As he too didnt feel the service was concurrent with what is expected. A few pence off £460 spent and all I got back was a bike that didnt look as it did when it went in for an MOT and 6K service. A response from Youles will not be needed, an apology has already been given. However popping in for a coffee isn't a make up for very poor service given and £460 spent. I mean it's got the mans name above the door!!!! have a little pride in your work fellas. Happy biking, hope you get a better service than I did”

Helpful Report

Posted 3 years ago

Youles Motorcycles is rated 4.3 based on 52 reviews