“I cancelled the policy because it said I would be covered instantly and entitled to immediate repairs. It turned out I'm not. I was told that they wouldn't be taking the direct debit...they did, a day earlier than stated. I called to get my money back, under the direct debit guarantee it must be immediately refunded, they said I have to wait 10 working days.”
Hi Tony,
I'm sorry that you're unhappy with the response to your claim. However, on some occasions there are certain things that aren’t included in your plan, as in your case. The fault on your boiler occurred during the first 14 days of cover with us and no initial exclusion period at the start of your plan is applicable only when switching from another provider.
Your first payment is taken on or after the 14th day of cover and I can see that a member of our customer service team has requested a refund for you which can take up to 10 working day. Please contact your bank to request the refund if you wish to claim this back through the direct debit guarantee instead.
Kind regards
Caroline
After Care Team
“Prior to joining Your Repair, I checked all reviews on an independant site. 99 percent of the participants were happy with the service they were receiving. Therefore, I was more than happy to join. Website was user friendly and easy to navigate. From value point of view, it excellent, specially when you know it is fixed for given period. So far so good. I have just joined and there has been no repair or service as yet. thank you”
“Only just joined, on line set up was quite straightforward, a slight blip with putting in the gas safety certificate due date but called customer service who were very polite and helpful and sorted it out.”
