“phoned this morning and had a word with the lady at the office she explained the right plan for my cover straight and clear as easy so i took it out today great thank you .”
“I’ve joined up today for a later date. Seemed good as I am currently with British Gas and their renewal was ridiculous. See how it goes. Hopefully have a better experience.”
“Website straightforward and easy process to sign up. Our boiler service is due so spoke to sales and no problem bringing the date forward from 2021 to Summer this year. Will review again after boiler service and towards the end of the first year.”
“I was looking for a new provider for boiler cover. I was intending to use British Gas, but having spent 2 days being rejected from my account due to 'technical issues' on their site I decided to sign up with YourRepair. The annual charge is competitive. I did note that their definition of boiler controls is more limited than some other suppliers. The process to sign up was very easy and professional. All good so far, but the main test will be the quality of the engineer that attends if I should have problems during the year.”
“Really simple to sign up to one of their plans. My Account page has everything you want to see regarding your plan all there for you. Really straightforward website.”
“Quick, easy process to sign up & input relevant information.
Will find out later on the experience of booking appointments, waiting times for engineers & lead time of parts if, required.”
“I decided to apply today and telephoned the young man who i spoke to was very helpful gave me good avice, the whole process took only minutes very good. thanks Ron Henderson”
“Just signed up today to start 16.05.2020. No problem but am concerned that boiler service will not be until this time next year, making a gap of 2 years between service. Corgi did my boiler service early on in my contract last year, as I would expect. Why do you take so long?”
“My boiler has an intermittent fault. Engineers have said they cannot diagnose it unless it occurs in front of them. Really!!! why not test the boiler components to check they are working properly. Still without a fully working boiler nearly 6 weeks after initial problem. My advice would be to save the monthly subscription. Oh and they nearly sanctioned a repair I was not covered for, so I would have had to pay for that as its not included in the plan. No apology when I have rung up. They are not really bothered. Sad really. Was hoping for better, considering I am a key worker in health care working to keep people safe from COVID 19 its a shame a company like this could not help me. I suppose you are just left to struggle if you have a problem and ask 'your repair' to assist. I don't see that on the front of their web page.”
Hi Mark,
We’re sorry to hear about your experience. Customer satisfaction is our number 1 priority and we regret that we didn’t live up to your expectations on this occasion. We’d greatly appreciate the opportunity to put things right. Please could you email your full name and telephone number to aftercare@yourrepair.co.uk and a customer advocate will call you back as a matter of urgency.
Kind Regards
Caroline
After Care Team
