“Just joined this service. Easy set up and seems to be offering what I need at half the price of british gas.So rating based on ease of contract and cost so far.”
“Service isn't really there. Joined in September, received a short phone call about my policy. Since then, no one has been in touch to enquire about servicing my boiler. Never got any info about the free night in a hotel promo. Now the hotels are shut & engineers probably only working emergency call outs. Paid over £140 in fees for pretty much nothing.”
Hi Graham,
We’re sorry to hear about your experience.
Customer satisfaction is our number 1 priority and we regret that we didn’t live up to your expectations on this occasion.
We’d greatly appreciate the opportunity to put things right and a customer advocate will contact you as a matter of urgency about your free promotional offer that was available when you signed up to the plan with us.
Our boiler services are carried out during the summer months, between March and September but unfortunately, due to the current situation with Covid 19, we are experiencing some delays. However, one of our engineers will be in contact with you as soon as possible, to arrange the visit.
Kind Regards
Caroline
After Care Team
