“Service isn't really there. Joined in September, received a short phone call about my policy. Since then, no one has been in touch to enquire about servicing my boiler. Never got any info about the free night in a hotel promo. Now the hotels are shut & engineers probably only working emergency call outs. Paid over £140 in fees for pretty much nothing.”
Hi Graham,
We’re sorry to hear about your experience.
Customer satisfaction is our number 1 priority and we regret that we didn’t live up to your expectations on this occasion.
We’d greatly appreciate the opportunity to put things right and a customer advocate will contact you as a matter of urgency about your free promotional offer that was available when you signed up to the plan with us.
Our boiler services are carried out during the summer months, between March and September but unfortunately, due to the current situation with Covid 19, we are experiencing some delays. However, one of our engineers will be in contact with you as soon as possible, to arrange the visit.
Kind Regards
Caroline
After Care Team
“after opening an account and trying to prove constant cover by sending a renewal from my current provider along with schedule date for payment and proof of payment from the bank that I STILL had cover with the old provider - they refused the proof of cover and would not go out to a repair
No choice but had to cancel and go with a more professional company
Very dissatisfied with the service would not recommend to use”
“Good customer service so far. Clearly explained what the plan entailed.
Easy to take out policy.
Can't comment on call out boiler repair service as I have only just taken the policy out.”
“I spoke with your operative, Joe. He couldn't have been more helpful, made the transition very simple and easy. Let's hope we have a good year.
She bettinson”
