“I started the application online but didn’t get chance to finish and decided that I would make a call.
The call back was unexpected but welcomed as I had a few questions that required an answer before I could go ahead with the agreement. Thanks”
“Question really too early - don’t join till 18/3/20 but so far so good!
One minor suggestion about joining questionnaire - could there be confirmation that cover is continuous when moving to YourRepair from another provider in my case from SSE. Alternatively the evidence that will be required for this to be granted in the event of a claim.”
“A bit early to review the actual product/company but having compared other insurers this for value for money looks ok. If the rest of the company is a good as the two young ladies I have been speaking to then it should be ok.”
“Katie was excellent, patient, business like and helpful. I took out landlords gas insurance for thee of my houses and she was extremely efficient. Thanks Katie you deserve a pay rise 👍”
“I never needed a call out but it is nice to know that the job is done in case of need. Administration of this policy could be managed better (e.g. duplicate annual service arrangements for example)”
Hi Louise,
We’re sorry to hear about your experience.
Customer satisfaction is our number 1 priority and we regret that we didn’t live up to your expectations on this occasion. After further investigation into this, I can see that your repair was overturned due to the engineer being unable to access the fault. I can see that a member of the team has been in contact with you to discuss this matter further.
I can appreciate this was not the outcome you were hoping for and I’m sorry we were unable to offer a repair on this occasion. Your comments have been taken on board.
Kind Regards
Bronte
After Care Team
“The lady I spoke to on the phone was very helpful, and explained everything to me when I took the boiler & home cover out . Was very friendly & polite . would recommend you to friends , good customer service . L beeton”
