“Had paid 1st month only when had water leak in boiler.Had immediate visit arranged and thought great! Repairer unable to identify cause of water leak which he put down to possible hairline crack in heat exchanger and not worthwhile repairing boiler because 15 years old.
Had 2nd opinion by independent contractor who quickly identified problem and said around £300 to fix.Have cancelled contract by mutual agreement. Will stick to local contractors in future”
Hi,
We’re sorry to hear about your experience.
I can see that your boiler has been reported to have flooded in the internal case surrounding the burner and heat exchanger which has deemed your boiler as Beyond Economical Repair. Our records state that a member of our team has passed your details over to the manufacturer as per your request for details on a replacement.
As you have cancelled your plan with us, we are unable to assist on this any further.
Kind Regards
Bronte
After Care Team
“AWFUL ! 3 visits from a Metro Rod Ltd. Unable to work out how to deal with the issues raised with YourRepair. Tenants left without hot water to the bathroom on the 3rd visit. I had a private plumber in, sorted the job in 30 minutes and only charged £80 - now YourRepair want to spend days arguing my cancelling of the policies with them - laughable !”
Hi Francesca,
We’re sorry to hear about your experience.
Customer satisfaction is our number 1 priority and we regret that we didn’t live up to your expectations on this occasion.
We’d greatly appreciate the opportunity to put things right.
Please could you email your full name and telephone number to aftercare@yourrepair.co.uk and a customer advocate will call you back as a matter of urgency.
Kind Regards
Bronte
After Care Team
“Just switched from British Gas as YourRepair offered the same boiler cover for less expense and the added benefit that I can fix the price for up to 3 years. Reading all the information on YourRepair and looking at the excellent reviews convinced me it was the right thing to do.”
