“I signed up, then found out they do not cover back boilers - nothing flagged up when I entered the type of boiler I have. Now the call centre is shut so I’ve got to remember to call them on Monday. Not happy. Not happy at all.”
“I needed to change details on the account. Phone was answered promptly and staff member was very helpful. All information updated within a short period of time.”
Hi Rafiat,
I'm sorry that you're unhappy with the response to your recent claim. However, on some occasions there are certain things that aren’t included in your plan, as in your case. The fault has been caused by a high amount of rust in the Central heating system and this would indicate that the system has not been maintained correctly prior to taking out the plan with us, recently.
Whilst I appreciate this wasn’t the outcome you’d hoped for we always try and be as transparent as we can with our customers about what our plans do and don’t include. If you wish to discuss this further, please contact us on 0330 223 4422
Kind regards
Caroline
After Care Team
“Only just renewed as Homeserve renewal was higher premium, higher excess with less cover so cannot comment yet on service fir call outs/repairs. But application was quick and easy”
