“Competent assistance when exploring cover and costs. Efficiently dealt with and not left waiting during call. Highly recommend this company for boiler repairs etc. Thank you for all your help.”
“I'm a landlord with 3 properties that I've had with British Gas for around 3 years. I got so sick of waiting anything from 15-40 minutes to have my calls answered, of not having a clue how many times the tenants had called them out and not receiving any information about the boiler servicing.
I rang YourRepair and was answered almost immediately by a human being with intelligence and empathy. He told me that all repair visits, boiler servicing and gas safe certificates are uploaded to my account which I can access whenever I want. The quarterly charge is £13 per property per month for boiler & heating plan 2 (BGas currently charging £12 per property more for the basic boiler only svce) PLUS I get the gas safe certificates included.
I signed up on 2Nov20 and got a call on 3Nov20 wanting to organise the services and certificates. I'm breathing a sigh of relief, my life is about to get a whole lot easier.”
“just phoned yourrepair who deals in home care for landlord and residency property was very helpful on the phone guided me through everything and very polite spoke to Mel was very helpful. now will wait for the response to any fault
so far i can give 4.5 star if i am happy then will go to 5 star”
“I don’t know the meaning of emergency or repairs anymore. Always customers suffer when something goes wrong - either it’s not covered , not part of policy , it’s not a repair - called this morning to report there is no water in my home ( have a small kid 4years). Had to fight with agent to ask manager to call me as they did not want to send an engineer. My call was at 9am this morning and after 12hours with no water with a small kid am still waiting for an engineer.
What a great customer service paying a premium of £32 per month n first time called fir an emergency.
No help , no care, no customer service
Not worth a single penny”
Hi,
Thank you for letting us know about your situation. This is something we’d like to get resolved for you.
If you send us your policy information, we’ll get in touch to discuss this. Please contact us at
aftercare@yourrepair.co.uk.
Thanks,
Celeste
“Spoke to Adam to clarify a couple of points before signing up.
He was very helpful and provided the information I required.
A good start to my relationship with YourRepair”
