“I don’t know the meaning of emergency or repairs anymore. Always customers suffer when something goes wrong - either it’s not covered , not part of policy , it’s not a repair - called this morning to report there is no water in my home ( have a small kid 4years). Had to fight with agent to ask manager to call me as they did not want to send an engineer. My call was at 9am this morning and after 12hours with no water with a small kid am still waiting for an engineer.
What a great customer service paying a premium of £32 per month n first time called fir an emergency.
No help , no care, no customer service
Not worth a single penny”
Hi,
Thank you for letting us know about your situation. This is something we’d like to get resolved for you.
If you send us your policy information, we’ll get in touch to discuss this. Please contact us at
aftercare@yourrepair.co.uk.
Thanks,
Celeste
“Spoke to Adam to clarify a couple of points before signing up.
He was very helpful and provided the information I required.
A good start to my relationship with YourRepair”
“ONE STAR for asking
For asking for a review on a 12 month support contract that is literally 10 minutes old ?? Doesn't bode well if this company is misleadingly racking up reviews based on customers' experience of merely spending their money and setting up an account?
All their reviews should be from customers that have actually used their insurance and had a repair carried out. IE at the sharp end of the sales process
I will in fairness review my review when and if I have received a service or made a claim and would recommend others do the same ONE Star until appropriate”
“Pretty straightforward. Reasonable prices too. No faults at at all with buying a cover. Except of course date of first boiler service which is towards the end of contract year. Sounds a bit calculated and crafty. Otherwise let's see what the service is like.”
“Spoke to Mel who confirmed all details about the Landlord Plan which is all set up now...everything made clear lets hope it all is as good as it sounds and for a good price. Leaving British Gas after being with them for many years.”
