“I had the greatest difficulty getting your on-line application to work. I do not know why. After many frustrating attempts I succeeded but I almost gave up. I tried ringing your help line but was held at position 2 for about ten minutes and eventually gave up and had a final, successful, attempt to take out a contract on-line. I hope this is not an example of the rest of your service but it creates a very bad and worrying impression.”
Hi Michael Brent,
Thank you for taking the time to get in touch. I’m sorry to hear your feedback.
We’ve got a dedicated team to help you with that. I’ve passed on your details to them to contact you to discuss further.
Thanks,
Celeste
“Excellent contact service. The person who dealt with my enquiry was knowledgeable, helpful & polite. He dealt with my enquiry to cover the boilers in 8 apartments efficiently & the process was easy.
Excellent. Thank you”
“Easy to navigate website.
All good compared to my current boiler cover!
My only slight gripe is that after signing up, I received an email to say my annual boiler service won't be carried out until September 2021.
A little disappointing as my last boiler service was conducted a year ago, almost as soon as I took out cover with my old company!
But, as long as the cover is as good as it reads, I feel I will be with this company for the long haul”
“Spent some time comparing the very few companies that provide a complete care package and YourRepair seemed by far the best package for us that offered the same cover as British Gas but for a much less monthly cost. Had to keep checking the detail to "find the catch" but at present cannot see one.”
Hi Lisa Dewar,
Thank you for taking the time to get in touch. I’m sorry to hear your feedback.
We’ve got a dedicated team to help you with that. I’ve passed on your details to them to contact you to discuss further.
Thanks,
Celeste
Hi David Twigg,
I’m sorry to hear your comments. We’d like to take a look into this for you.
A member of the team will be in touch soon to help.
Thanks,
Celeste
“Have only just joined YourRepair, taking out their Landlord cover. Between the customer service agent I spoke followed by the set up itself, it was all very easy, slick and professional. Hopefully the service offered will be the same.”
