“Quick and easy to take out a new policy. Being able to choose either a 1, 2 or 3 year fixed deal is a great option. Much cheaper than my previous provider. BG have lost a loyal customer of 13yrs.”
“Based on your performance to date and the lack of response to my emails from yourselves or your gas engineer, I would strongly advise all my friends & relatives to avoid your company”
Dear Mahesh Gandhi
Thank you for taking the time to leave a review. I do wish to offer our sincere apologies for any inconvenience caused. I can see from our records an advisor is now in contact with yourself. If you do require any further assistance please do not hesitate to contact us on 0330 223 4422 (option3).
Kind regards
Cameron
“I signup a contract in December for my property for Home plan 4. I get my boiler services every year and never have a fault like this before. I got some water leakage in Boiler, I contacted the yourepeir which initially accepted by yourrepair then declines as Beyond Economic Repair, I can see in the term and condition it is said if the Boiler is 15 years old it will be considered as BER, but in my case it is 10 years old can be fixed, but they rather refused to honor the break down cover. I believe everything is business where they see it is getting costly to them simply find some excuse to decline it.
Very dis appointed with the service.”
Dear Syed,
Thank you for taking time to leave a review. I have reviewed our records and can see that on attendance the engineer has provided the following diagnosis:
Defects Identified
1. Boiler leaking from flow pipe outlet from flow manifold
2. Carbon monoxide leaking from top of burner
3. Signs of Main heat exchanger leaking
4. Electrical Wall socket faulty
5. I found the side of the boiler has already sign sticker danger not to use
While we never wish to deliver bad news to our customers on this occasion due to the engineer's diagnosis your boiler has unfortunately been deemed beyond economical repair. As stated in our service agreement when a boiler is deemed beyond repair, we can cancel your agreement without any cancellation fee.
I am sorry that we were not able to assist any further on this occasion and if you require our services in the future, please do not hesitate to contact us.
Kind regards
Cameron
“Being asked by BG for 11% more this year and the last claim was 13 years was the last straw... got this in five minutes with no hassle and considerably cheaper. Of course the real proof is when or if you need a call out but hopefully it will be as slick as the application. Bye bye BG and so much for customer loyalty...”
“Easy to sign up. Clear description of whats covered and whats not. Some good incetives to stay in contract. Better value that British Gas, and NO STRIKES.”
“I'm not too happy that no one would insure if you haven't had an annual service in the past 12 months, considering covid19 over the past 14 month's, our boiler is relatively new barely 3yrs old this year, every appointment our current insurer made they broke at last minute and that was before covid, so I had to say YES in order to find an insurer, hope this fact doesn't disqualify my cover, thank you.”
“I have been with British Gas Homecare for more years than I care to remember but after the last price hike I would have been paying over £500 per year. Your Repair has saved me over £150 with better cover. It was very quick and easy to sign up. I hope the service will be as good.”
“I have paid £27 a month and now may have had no visit from you so I can’t comment. I requested a maintenance as a new customer but was informed because o COVID jobs not being done. I fully understand this but I now am informed letters are being sent out with appointment but not to me. I understand the situation at this time but would be pleased to see someone!! I am sure things will improve in the future then I can give a judgement. Jean mitchell”
