“Anything that goes wrong and you happen to leave more than 4 days they say they can’t fix it, I have been with them 2 yrs and not had to use them which is good , then when I need them they say they can’t help as it has been more than 5 days, you wait to see if your boiler rights itself but mine never did in the end, I rang them and they just said sorry it’s not covered even though we have the top of the range cover, would not recommend them so cancelled our DD , as they where not doing there job,”
Hello,
I'm sorry to hear you're unhappy with the service you've received. This isn't the level of service we wish to provide our customers and I'd like to look into things further to see how we can help.
I am unable to locate an account as you've not provided a name or any other details, so I'd appreciate if you could write to customerservice@yourrepair.co.uk quoting this review so that we can take a look into the matter for you.
Tom
Aftercare Team
“how on earth you would like me to write a review when i have only joined this yesterday i dont know ,lets just hope i dont need to use the policy,then i will write a review on how quick its fixed.price wise its half the cost of british gas who i have been with for the last 7 years,so so far its good”
Hi,
Thank you for taking the time to place a review. We are pleased to hear that you are happy with the price. YourRepair is here if you need us !
Lorna
Aftercare Team
“Delay tactics ... submitted claim for a repair was declimed on the basis that the boiler is not accessiable for repair, however the same boiler was serviced by myrepair in August 2019 without issues. Can someone explain the logic behind their decision? Suprising all bad reviews are deleted. Engineers who have previously worked with the company admit to feeling guilty as the company uses delay tatics to avoid covering cost of repairs . Especially with elderly citizens like my p
arents in their 80s”
Hi Asma,
I'm sorry to hear you're disappointed with the claims process. I can see that one of our senior advisors, Adam, has spoken to you at length regarding your comments and that the claim had been declined as due to the information you had provided at the time. I understand that this has now been cleared up and an engineer has attended today to carry out the repair.
I can assure you that we do not delete negative reviews, as we welcome all feedback as an opportunity to learn and improve our service.
Tom
Aftercare Team
Hi Frederick,
I apologise that you've experienced a wait when getting through to us. Typically we have an average wait time of 45 seconds, however at peak times this can be a little longer. We also have a callback facility so that if you are in a queue, you can hang up, hold your position in the queue and we'll call you back when it's your turn.
Thank you for your feedback.
Tom
Aftercare Team
