Hi Frederick,
I apologise that you've experienced a wait when getting through to us. Typically we have an average wait time of 45 seconds, however at peak times this can be a little longer. We also have a callback facility so that if you are in a queue, you can hang up, hold your position in the queue and we'll call you back when it's your turn.
Thank you for your feedback.
Tom
Aftercare Team
Hi,
Thank you for your feedback. If you would like to discuss your question please call our customer service team on 0330 223 4422 (option 3)
Lorna
Aftercare Team
“Avoid this company they try to get out of any call outs they can. I had a boiler that was working and after the gas safe was carried out and passed it then didn't work and they refused to send a engineer saying the boiler wasn't working when they arrived?
How do you carry out and pass a gas safe and service to a boiler that isn't working?
Now I have a gas safety certificate but no hot water or heating and have been paying for boiler and heating cover for 23 months,
meeting all the requirements one of which was paying privately £600 to have the system flushed. Do not waste your money with this company.”
Hi Patricia,
I'm sorry to learn you were unhappy with our service.
I've asked that a complaints manager takes a more in-depth look into your account and calls you this morning with a view to getting this fully resolved.
Tom
Aftercare Team
“Just signed up for a three year contract good price for boiler central heating YourRepair staff very friendly and helpful leaving British Gas so far so good.”
Hi,
Thank you for your comments. We are pleased to hear that you found the sign up process straightforward. Welcome to YourRepair !
Lorna
Aftercare Team
