“Absolutely appalling. Two years of paying monthly instalments and no servicing! Company knew I was deaf and we had no calls but they knew our email address. Company claimed they did call outs between October and March....never saw anyone!
Couldn’t even cancel policy midyear as I was threatened with court action. Ended up paying elsewhere to service my boiler.”
Hi Peter,
I'm sorry to learn you're unhappy with the response to your recent claim.
Unfortunately, faults caused by a build-up of sludge aren’t something that your plan covers. This is because unless the water is treated and the system is flushed out, any new parts that are fitted will quickly block up and breakdown again. Continuing to run your system like this can also cause your system to overheat, which can cause extensive damage.
Whilst I appreciate this wasn’t the outcome you’d hoped for we always try and be as transparent as we can with our customers about what our plans do and don’t cover.
We do appreciate your comments and I apologise that we were unable to offer a repair on this occasion.
Tom
Aftercare Team
“Signed up online last night but the system created wrong accounts. Tried to contact them on the numbers provided, one was engaged from 11pm till this morning and the supposed emergency number, was wrongly quoted on the website so didn't exist. I have spoken to Your repair this morning, and going to see how I feel within the 14 day cancellation period.”
Hi,
Thank you for your review. I apologise for the issues you experienced on the website. Please do assured that we are here when you need us.
Lorna
Aftercare Team
“Fantastic service from someone who was polite, clear, and ensured I had everything I needed post sale. Great testament to customer service care at Your Repair..”
