“Yourrepair sent Becky from Ideal to fix my boiler within 24 hours and she has completed an excellent job. Becky is clean and very professional. It is lovely to meet a lady engineer as well.”
Hello Michelle,
We appreciate the review and we're very happy that Becky completed the job to your satisfaction. Thanks for taking the time to write to us.
Tom
Aftercare Team
“I have just joined so will be unfair to review customer service.
But the monthly cost compared to my previous company is £5 cheaper.
Until i have to call an engineer will be the deciding factor.”
Hello,
Thank you for the positive review for your experience so far. We welcome you to come back and review us again when you do need our services - we aim for 5-star service at all times!
Tom
Aftercare Team
Hello,
Sorry you found the website tricky, generally signing up should take less than 2 minutes. I'm pleased to hear we were able to assist over the phone however!
Tom
Aftercare Team
“Have recently purchased YourRepair policy. Very easy to do & good value. Today I received telephone call to make sure we had received all the details. A nice personal touch.”
“Simple, quick and easy to understand sign up process with prompt acknowledgement by YourRepair. Also like the ability to set the start date for the agreement.”
“Excellent Cover and great value for money. Just had a valve replaced on a radiator. Claim was quick and easy and work completed within a few days. Very Happy.”
“Really pleased with YOURREPAIR. fault with boiler, no hot water or heating. Engineer called late Friday afternoon, had stood root around checking as he went and despite this he couldn't fix it as parts needed. Unfortunately because of the weekend nothing could be done. This is fully accepted by me. Monday morning the engineers company rang to say parts received and engineer would call after 4pm, which he did.
Parts speedily fitted and electrode cleaned too. All fixed. I am totally happy from start to Finnish. Your repair was very much better than previous companies I've been with. No problem in reccomending to all.”
Hi Antpen,
Thank you for taking the time to write your review. It's really pleasing to hear about your experience and thank you for your recommendation!
Tom
Aftercare Team
“Sign up process very easy and much better price than my previous boiler insurers. Received a follow up call in case I had any questions very good experience so far. No experience of callouts at present as I am a new customer.”
Hi Sue,
We appreciate you leaving such a nice review. Happy to offer you a better deal than your previous cover - we're here to help if you need us!
Tom
Aftercare Team
“Knowledgeable young man who arrived within the stated window having called to confirm in advance. Clean efficient operation without fuss, explaining what he was doing and why.”
“They remind us when our boiler service is due and pass our details on to a nice local boiler company to then arrange a service. All carried out, no problem. And then on renewal they were helpful and lowered their renewal price for me, which saved us £36/year.
Great service so far over!”
