“First time I have had to male a claim so was not sure what to expect .
We have had a problem with our boiler and it was fixed today but are coming back at the end of the week to make a further repair that was needed . Excellent customer service , and seem to go the extra mile by making those extra phone calls that a customer needs to be reassured .
Many Thanks .”
Hello,
Thank you for your review. We're always available on the end of the phone to log a claim also! I'm happy to hear we've managed to fix your problem and you're pleased with the service you've received from our team.
Tom
Aftercare Team
Hi Elaine,
Thank you for the lovely review, we're glad you were pleased with the service you received on the phone! We appreciate you recommending us!
Tom
Aftercare Team
“Simon sorted the worrying problem out on our boiler.
Having to cope with things as we get older is very hard but knowing I have yourepair to be there for me when I need help is wonderful. Simon was brilliant.”
Hi Linda,
We know how important your boiler is to you and how problematic it can be when things go wrong. I'm glad to hear that we've been able to fix things for you - i'll make sure Simon gets to see your positive feedback - thank you!
Tom
Aftercare Team
“Had my first repair done to my heating system today. The service was very good, very prompt and the Guy who came to do the job was lovely. So far all is well, pleased it went so well.”
Hi Pauline,
Thank you for the positive review! I'm pleased to hear that everything went well and we were able to resolve your issue.
Tom
Aftercare Team
“Spoke with Donna, cust service, to set me up on a new account. 5mins all it took, dealt with my enquiry, explained it with detail politely and clearly. Now up and running instantly. What I was looking for, quick efficient service.. Thank you.”
“Very happy I've taken out a policy with YouRepair. I've had a call out and repair resolved so quickly.
Service the best I've had since having my boiler.
Would definitely recommend to others.”
“My father was very impressed with the service having previously been a British Gas Homecare customer. Checked all radiators and boiler and even hoovered up afterwards. Very friendly.”
“I have not yet had reason to use YourRepair but the set up process was easy and efficient. I was impressed with the fact that I had a follow up call within a week if setting up my plan to enquire as to whether I had any questions or concerns. My questions were answered on the spot. Very promising!”
Hello Linda,
Thank you for your kind comments, we're pleased that you're happy with things so far! Hopefully you won't need to use us, but we're always here if you need us.
Tom
Aftercare Team
“Can’t review on any call out yet ... fingers crossed I don’t need you. What I can do is comment on how easy it was to set up online. Very happy with price also.”
Hello,
Thank you for your review - fingers crossed you don't need us either, but it's always nice to have peace of mind just in case!
We're happy to have you with us and appreciate your comments.
Tom
Aftercare Team
