“I spoke to two of your colleagues Katie and another. Both were courteous and patient. The second girl I spoke too had a voice problem. I had to tone down my phone volume. She was so scratchy and loud to the point where conversation was tiresome as I had to ask for so many repeats. She intimated it was my phone. However my conversation with Katie was excellent”
Hi James,
I am sorry that we have been unable to process your claim. This is due to you informing us that the fault occurred prior to your plan start date. Faults that were present prior to joining us are something that is not included under your plan with us.
We always try to be as transparent as we can with our customers about what our plans do and don’t include. If you wish to discuss this further, please contact us on 0330 223 4422.
Kind regards
Caroline
After Care Team
“The sign up was satisfactory but there seems to be some confusion about when my boiler will be serviced. On signing up I was told this September 2020. Now on an email its June 2021. Hence only 3 stars”
Hi George,
I am sorry that there has been some confusion over your Boiler Service month. The Boiler Service will be completed by September 2020 and this is confirmed in your customer portal.
Kind regards
Caroline
After Care Team
“Contacted you today, loved the short menu, young man who spoke to us today was very clear and understandable in explaining all that we need from YOURREPAIR, and how the plan would work. Thank you”
“Before completing the on line form I tried to phone you to ask a question regarding boiler servicing my first attempt I was cut off, the second time whoever answed did not speak.
Filling out on line forms is something I do no do a lot off.so when doing your profile section after completing the page and touching at the bottom of the page it came back on I though I had not completed it so I filled it out again
Apart from that all seams very good so far
Peter”
“Just joined simple to register and cheaper than my existing Landlord cover. As I have had no contact regarding Safety inspection or any service requirements yet I can’t give a full 5 stars.”
