“Memo to self: Always read the T's and C's in full before signing up. This companies product has so many "General Exclusions" and an "Annual Service" which is only an inspection and safety check, it's not worth having - "caveat emptor"”
“Exceptionally bad service, after the service engineer damaged the meter which is he was supposed to inspect I am told by yourrepair that the "follow on"visit is no longer covered?”
Hi there,
We're sorry to hear you're unhappy with the service.
We are unable to locate your account so please provide us with your full name and address, by emailing aftercare@yourrepair.co.uk so we can look into this further for you.
Kind Regards
Karen
After Care Team
“Just signed up for the Advanced Home Plan 4 for 12 months. Presently, unable to comment on their level of service, as I've not used them just yet. However, I was disappointed to learn that their annual boiler service will not take place until June 2021. Ideally, it should be undertaken before the commencement of Winter.”
“I spoke to two of your colleagues Katie and another. Both were courteous and patient. The second girl I spoke too had a voice problem. I had to tone down my phone volume. She was so scratchy and loud to the point where conversation was tiresome as I had to ask for so many repeats. She intimated it was my phone. However my conversation with Katie was excellent”
Hi James,
I am sorry that we have been unable to process your claim. This is due to you informing us that the fault occurred prior to your plan start date. Faults that were present prior to joining us are something that is not included under your plan with us.
We always try to be as transparent as we can with our customers about what our plans do and don’t include. If you wish to discuss this further, please contact us on 0330 223 4422.
Kind regards
Caroline
After Care Team
“The sign up was satisfactory but there seems to be some confusion about when my boiler will be serviced. On signing up I was told this September 2020. Now on an email its June 2021. Hence only 3 stars”
Hi George,
I am sorry that there has been some confusion over your Boiler Service month. The Boiler Service will be completed by September 2020 and this is confirmed in your customer portal.
Kind regards
Caroline
After Care Team
“Contacted you today, loved the short menu, young man who spoke to us today was very clear and understandable in explaining all that we need from YOURREPAIR, and how the plan would work. Thank you”
