“Good support. UK phone line. Clear concise and very helpful. Engineer came to do an annual service, he was very pleasant, clean and tidy worker and explained what he had done and the results.”
“The company was very patient and understanding when arranging the first service appointment and the gas engineer was also very accommodating and patient when attending. Excellent service so far.”
“Contacted by phone to ask a question about landlord boiler cover. Information was provided clearly by Victoria and on the basis of her information I decided to proceed with the cover.”
“Very happy with the service from Lorna. I was sent a different review originally but unfortunately I wasn't able to put information on it so glad I got this one.
Sorry for the delay in responding had mega email issues!!”
“I have been with ‘Your Repair’ now for a few years. When I have had to make a claim the service is efficient and to a high standard. I have just upgraded my policy to the Home Care Plus package that covers absolutely everything. 3 years cover at a fixed price with no excess on any claims and unlimited claims also throughout that time. Total piece of mind. EXCELLENT - HIGHLY RECOMMENDED !!”
“I have been with YourRepair for almost a year now and cannot speak highly enough of them. I had to call out an engineer to attend to a small water leak under the boiler which was quickly and efficiently dealt with. Recently, I was contacted to arrange an annual service which was carried out at a time to suit me. Everyone at YourRepair has been helpful and very pleasant to deal with. For that reason, the efficiency of the engineers and the very reasonable cost of the service, I'm happy to give YourRepair five stars and won't be looking elsewhere for such cover in future.”
“Great service when the engineer arrived to service boiler he was brilliant it wasn't our usual 10min job he was very thorough and even checked all the radiators for leaks he explained everything he was doing.. highly recommend”
“This has been a total farce from 2nd May 2019 till today 9th July 2019. My original complaint on 25th April was regarding a faulty diverter valve and a faulty filler loop valve. We noticed the filler loop valve fault when I had to repressurise the boiler due to the pressure gauge showing a drop in pressure. When the valve was opened, the water was dripping everywhere. This should have been a simple fix. We then noticed that we were not getting any hot water while running a bath for our grandson yet the bathroom sink tap and kitchen tap would only run warm. We then had the gas engineer/plumber turn up within a few days who has informed Your Repair that he replaced the diverter valve yet never mentioned that he did nothing at all about the filling loop valve. The diverter valve was NOT replaced. I did take up his offer of him fitting a magnetic filter to our system at a total cost of £100. I also paid the £60 excess fee to Your Repair for the callout.
As our annual service was due, the same engineer arranged to visit on the 22nd May to carry out the work. He turned up at 9.00am and was out of the house again by 9.30am saying it was all completed. The filling loop valve and cold water running in the bath from the hot water tap still remained.
We then left the country for vacation on 25th May returning on 8th June with the whole heating system switched off.
On 3rd July we called Your Repair to say that the faults were still evident. They stated that "repairs" are only guaranteed for 14 days. I asked if new parts (the replacement diverter valve) also carried the same guarantee or are they the usual manufacturers warranty period of 12 months. Your Repair could NOT (or would not) give me an answer to this. Your Repair then had the audacity to ask for another £60 excess fee to send out an engineer to repair the same fault. A different engineer turned up on 5th July, took the cover plates off the boiler and told me very little work had been done to the boiler. The filler loop valve had not been replaced and minor work was done to the diverter valve.
The second engineer duly informed his company who then immediately contacted Your Repair informing them of the facts but while he was on the phone to his company, Your Repair contacted me to tell me they were arranging to send out one of Alpha's own engineers to look at what had been done. There was nothing else the second engineer could do as it was now outwith his remit.
The Alpha engineer turned up today and was at the boiler replacing the filling loop valve, fitting a new diverter valve and servicing the boiler.
You Repair REFUSE to reimburse the £60 excess as the same fault was reported more than 14 days apart and they still maintain that their “engineer” fitted all parts on the 1st visit.
STEER WELL CLEAR IS MY ADVICE AS CUSTOMER SERVICE IS NEGLIGIBLE”
Hi,
Thank you for leaving a review of your recent experience. We’re sorry that you were unhappy with our service.
The terms and conditions of the policy are very clear and our always available to view either on our website or on the online portal.
If you wish to discuss this further please call us on 0330 223 4422 (option 3)
Lorna
Aftercare Team
“engineer was on time friendly and appeared to know what he was doing, after Scottish gas last year and 3 engineers to fix boiler after service he was a competent engineer”
