“if thoughat the moment the repair is been done, but the job the boiler man said he was coming back to a few days later to fix never came back, but boiler is ok at the moment, but you cant blame your repair for that. and i am happy with your repair. and i am very happy with chris who took the phone call from me, i told chris he never came back to finnish the job he said he would do”
Hi David,
Thank you for the review. I'm pleased to hear that you were impressed with the service you were provided with today by Victoria - i'll pass the great feedback on!
Tom
Aftercare Team
Hi Carol,
Thank you for leaving a review. We like to think all of our processes from signing up to making a claim are quick and easy!
Victoria
Aftercare Team
“Having signed up and initially been allocated a service date for my boiler of March 2020, YouRepair swiftly actioned my observation that this was a long time to wait and have moved service to lock-in with the time it would have been serviced if I had stayed with my previous supplier. Excellent customer service.”
Hi Paul,
Thank you for leaving a review. We aim to keep our customers as satisfied as possible - i'm pleased to hear you're happy with the service so far!
Victoria
Aftercare Team
“Yesterday, I spoke to a lady about taking out a police to cover my boiler & heating ... she was extremely helpful & the whole process was dealt with quickly ,,,, time will tell how good they perform ... but so far so good”
“Just contacted Your Repair where I spoke with a chap called Chris. Very helpful, took the hassle out of dealing with the repair in question. Only reported this fault today so obviously hasn't been dealt with yet but have been assured it will be dealt with within a 7 day period so that's great.”
Hi Marie,
Thank you for leaving a review. We really appreciate the positive feedback and I will make sure Chris gets to see your kind words!
Victoria
Aftercare Team
Hi Jennifer,
Thank you for taking the time to leave a review. I'm glad to hear you found signing up and logging into the portal nice and easy!
Victoria
Aftercare Team
“Great service. Appt has been cancelled due to a personal issue with the assigned engineer.aftercontacting the company a new appt was made and work carried out with a couple of days. Very helpful and courteous staff”
“Very happy with the service. Though I did feel a little silly once the engineer showed me how simple it was to increase the pressure on my boiler.
Would definitely recommend”
“Only worth it if your boiler is under 7 years old!
Outside of that if your PCB fails they will say beyond economical repair !!
When the boiler is “serviced” it’s looked at from the outside to say they’ve done it but nothing to identify any potential faults or preventative work so when you do break down your policy is void
And you find you’ve paid a lot for nothing. It’s better to put the money in a pot and pay as you go”
Hi,
We're sorry that you weren't satisfied with the outcome of our engineer's assessment. We do specify the criteria for determining a boiler to be beyond economical repair clearly in our Terms and Conditions. If we deem a boiler to be beyond economical repair, we would advise purchasing a new boiler.
I can't go into the specifics of your account here, however if you'd wish to discuss in more detail, we'd be happy to talk. We're open until 7pm today on 0330 223 4422.
Victoria
Aftercare Team
Hi Michael,
Thank you for taking the time to leave a review. It's great to hear your boiler is back up and working. Thanks for the recommendation also!
Victoria
Aftercare Team
Posted 7 years ago
Hi Michael,
Thank you for leaving a review. It's great to hear your boiler is back up and working!
Victoria
Aftercare Team
