“Had a long discussion with the representative over options and the took 24 hours to think about it. At all times the operative, Adam, was positive, helpful, and professional.”
Hi Marion,
Thank you for the review. We're here to help when you need us. I'll pass your kind words on to Victoria - she will really appreciate it!
Tom
Aftercare Team
“Once again a speedy response from your repair. I am arranging landlords gas safety certificate and the company addressed all my concerns. If it goes as expected it will be better than l thought possible”
“Boiler service was well done, efficient and cleaned condensate trap which has never been cleaned by other companies engineers in the 6 years we have had the boiler. Would certainly recommend the service by Your Repair and the service engineer from oppollo”
“Only had to call them out once and it was a first class and speedy repair. They also done a great yearly service very polite and professional. Only cancelling due to personal reasons but will definitely use them again.”
Hi Allan,
Thank you for your review. I’m pleased to hear you were satisfied with all of the services we have provided to you- we’re sorry to see you go!
Victoria
Aftercare Team
“I have taken full cover and paying £24.00 per month. I have called your repair customer service for more than five times for urgent repair like boiler leak, leaking tap, drainage block, and electrical fault. All the time they have refused send their technicians saying stupid reason. In my experience I forced to give them the rating is big ZERO.”
Hi Tomy,
I'm sorry you feel that way - we always look to help out our customers where they have a genuine claim that is covered by our policy. Where you have had a claim declined, you will have received full justification as to why we're not able to accept that particular claim. All of this can be referred to in your policy documents.
If you would like to discuss a claim in more detail, it is always advisable to give us a call where one of our trained claims handlers can go through our reasoning with you and offer advice on what to do next.
If you'd like to give us a call our number is 0330 223 4422 and we're open 8am - 7pm Monday to Friday this week.
Tom
Aftercare Team
“While sign-up is easy, T & Cs are clear - it is hugely disappointing to learn that YourRepair have allocated annual boiler service for March next year - 10 months into contract period.”
Hi Paul,
We're sorry that you're not happy with the date you've been assigned for your boiler service. Our systems automatically allocate this based on your sign-up date and ensuring we keep optimum availability for our engineer network over peak months.
Please do give us a call on 0330 223 4422 today and we can look to re-arrange for a more suitable time. We're open until 7pm.
Tom
Aftercare Team
