Hi John,
Thank you for leaving a review - we like to think we make all processes as easy as possible starting with our website!
Victoria
Aftercare Team
“The gentleman I spoke with was excellent could not do enough to help engineer appeared at 8.30 following morning and now all okay . Great service and a great annual price .”
Hi Norman,
Thank you for your kind review - i'm pleased to hear you had such a positive experience. We appreciate you taking the time to leave us a review!
Tom
Aftercare Team
“I’ve only encountered signing up to YourRepair online, so not much to review on your company itself. However, the online form to register as a customer was quick and easy; not sure I’ve encountered another company where registering as a customer was such a simple process (which is a good thing), some online forms can be long and onerous, which can be offputting. Thankfully this process was the opposite.”
Hello Joanne,
We try to keep things as simple as possible for customers when signing up so that they can get covered right away. We're glad you found the experience a positive one!
Thanks for taking the time to write us a review.
Tom
Aftercare Team
“Quick to react when we had a problem and repair was carried out very promptly and efficiently engineer from the manufacturer of our boiler, Ideal. I have renewed my contract again this year.”
Hi Tim,
Thank you for leaving a review. We're pleased to hear your repair was successful and you are happy with the services we have provided for you!
Victoria
Aftercare Team
“Disgusting service. Would never recommend. Engineer damaged property and apparently even though I didn’t appoint him I have to sue him for the damage. However, I will without a doubt be suing Your Repair for damages 100%”
Hi Susan,
Naturally, we're unable to go into the specifics of your account in such a public forum, however we have attempted to help you resolve this issue and remedy the situation with the engineer.
We're sorry that you're not happy with the service we have provided - if there is anything further you wish to discuss with us, please do give us a call on 0330 223 4422.
Tom
Aftercare Team
“**Keep clear** of this company unless you can prove you had your boiler serviced the previous year.
Having carefully read the Terms and conditions before taking this contract out, I decided to go with this company as the price seemed good value. I took the contract out in December. Then in April my hot water and heating stopped working. The boiler wouldn’t fire up, without resetting. Having made several payments and over the 28 day exclusion I thought it would be a simple matter to get an engineer to fix.
I called the help line and put in a queue for over an hour. When I finally spoke to customer service they told me that if boiler was working then an engineer could not fix it. They also said that if the boiler hadn’t been serviced it wouldn’t be covered. I said that there is nothing in the terms and conditions that said this. Only that it had to be in good working order, which it was. His response was "Everybody knows you need to service a boiler every year, its like an MOT, you cant drive without one." Eventually I was told I would have to wait until it had fully failed. When I arrived home later that day the boiler had failed again but reset wouldn’t fire it up so I had to ring back again waiting. Finally I spoke an employee who after a lot of hassle assigned an Engineer who would call me directly within 24 hours.
On the Saturday I called back as I had no reply and was put through to the out of hours service. Well to be honest that’s a joke. I’m sure it’s someone working from home who just forwards messages. I was promised a call back that day, it never happened. On Monday I called the main Office, and asked why the Engineer hadn’t called as I had been without a boiler for 3 days. He said he would investigate and get back to me. It turns out the Engineer who had been allocated decided he didn’t want to the job and was now taken off the Yourrepair subcontractors list. I was told by customer service they would source another Engineer.
Finally on Tuesday an new Engineer arrived. He had never previously worked for your repair and was cold called to fix my problem. He diagnosed the problem to be the gap on the spark electrode and a small leak for which he needed parts. He would call me tomorrow regarding repair.
The following day I had an email from YourRepair saying that they would not proceed with the claim as the boiler had been deemed to have not been regularly served by the engineer. I rang Your repair to ask why they had declined and when I would get my boiler serviced. They said No service until the boiler had been fixed and that Engineer had deduced it hadn't previously been serviced because he found a debris ie a moth at the bottom of the boiler outer casing. When said I would like to cancel my contract I was asked to pay a further £112.
This really got me annoyed so I requested my calls and records be sent to me. Apparently calls are not kept but after reviewing my notes which were emailed I found on the engineers report he couldn’t get the parts for my boiler and requested a boiler upgrade. This is probably why Yourrepair did not want to fix my boiler. After more emails I have finally cancelled my contract. I called another company to look after my boiler. They have since sent an engineer have carried out a boiler health check and found it to be in good working order.
To summarise:
This company will do everything they can not to fix your boiler unless you can prove that it has been regularly serviced, it doesn’t matter If you wait 28 days before claiming. Be prepared to wait in a queue to speak to someone, when they say you will get a call back, hold your breathe. Engineers are subcontractors some of whom may have never worked for your repair before. Don’t expect a service if you have an outstanding problem. If you call out an engineer and no fault is found you will get charged £90. You cannot cancel you policy. The FAQ says Do you need to service / inspect my boiler before it’s fully protected? They say No, This is simply Not true. Do not believe what you read on the website. Read the Terms and conditions carefully!”
“Excellent service by phone. Online fault reporting needs more options as nearly all of them I found did not reflect the fault I had on two occasions.
Both fault reports were rejected as available options were not covered, but then excepted by phone after explaining.”
“One short call resolved my issue quickly and efficiently. I'm very pleased I changed from my previous contract to Your Repair for my boiler service, it was a good decision.”
Hi,
Thank you for leaving a review. It's great to hear you're a happy YourRepair customer- we're here to help when you need us!
Victoria
Aftercare Team
Posted 7 years ago
Hi,
Thank you for leaving a review. We're glad your happy with the move!
Victoria
Aftercare Team
Hi Mr Clarke,
Thank you leaving a review. We aim to complete repairs as soon as possible and i'm glad to hear your repair was successful!
Victoria
Aftercare Team
