“I was due a service and I was sent the Engineers contact details. I emailed him with my availability and he contacted me within the hour and arranged to come the next day. He turned up on time and did a good job.”
“I wish I had negative star option. I had a leak from the TSV and I made a complaint and was said I’ll be contacted by one of the repairers in 2 working days. And even after 3 working days no one contacted. I had to contact them again. Still no repair. Had been a week with the leaky radiator TSV. I would have preferred to get it fixed by someone else with a one time payment. No reliable and really a rubbish service. I’d not even recommend this to an enemy of mine. Paying £24 a month and getting no service in return.
Please avoid them.”
Hi,
I'm sorry to hear you're unhappy with the service you've received so far.
Whilst I can't go into specifics concerning your account here, I would encourage you to contact the team who would be able to explain any of the points you raise in more detail. We're open Mon - Fri 8am - 7pm and Saturdays 9am - 2pm at 0330 223 4422.
Victoria
Aftercare Team
“After the first 12 months i was expecting my boiler to serviced but the engineer informed me that my policy was a landlord policy which it certainly was not. So i cancelled the policy that’s when the fun started i emailed them to let them know that i did not want this policy.and cancelled the Direct debit.then for the next year i received 3 letters from a credit collection agency saying that i owed them money for a policy that didn’t exist in the end i went along to the citizens Advice and they helped and now the policy is closed. and I’m with British gas.”
Hi,
I am sorry for any inconvenience caused during this time.
Naturally, we're unable to go into the specifics of your account in such a public forum, however if you would like to discuss this further with us, please call us on 0330 223 4422.
Victoria
Aftercare Team
Hi Janina,
Thank you for leaving a review of your experience.
I'm pleased to hear that you were satisfied with the service we provided.
Lorna
Aftercare Team
Hi Zuber,
Thank you for leaving a review of your experience.
I'm pleased to hear that you are satisfied with the service we provide.
Lorna
Aftercare Team
“Customer service was fantastic, very helpful in dealing with my claim and explaining the next steps going forward. Complete solution to all your household worries under one policy.”
“Customer service agent Adam was excellent ,also the 3 year fixed boiler care plan for £19 per month was excellent, miles cheaper than British Gas £504.77.”
“Very pleased with the price so hope the service if needed is just as good. I am disappointed, though, that when I received and e-mail offering a discount if I bought the product which I had looked at, I couldn't click on the link to get the discount which would have been a nice bonus on what is still a good policy price. Site was easy to navigate.”
Hi Susan,
Thank you for leaving a review of your recent experience. I am sorry that you were unable to access the discount offered.
Please call us on 0330 223 4422 option 3 and we will be more than happy to add the discount to your policy for you.
Lorna
Aftercare Team
“I am coming up to my third year with YourRepair, and I'm really pleased with the fast service, the polite and helpful staff, and the value for money. I've recommended to friends and family.”
Hi Jenny,
Thank you for leaving a review of your experience. I'm pleased to hear that you are happy with the service we provide.
We really appreciate it !
Lorna
Aftercare Team
“Have used this company for the 2nd year. Staff always helpful and efficient. Engineers always contact to arrange an appointment. Work has been carried out with good results. Would recommend.”
Hi Janis,
Thank you for leaving a review of your experience. I'm pleased to hear that you were satisfied with the service we provided.
Lorna
Aftercare Team
“Talked to Chris today, excellent service, I have 3 properties covered with Your Repair and he dealt with each one quickly and efficiently and in a very helpful manner.
Would definitely recommend this company”
