“As someone who has just signed up and has been asked to contact customer service to discuss my policy. I found the person I spoke to very pleasant and helpful. He was able to answer all my questions to my satisfaction.”
Hi,
Thank you for taking the time to complete a review. I apologise for the issue with the phones, we are working hard to resolve it.
Adam
Aftercare team
“The engineer who serviced my boiler was brilliant. Everything was checked, he was so thorough. Best boiler service yet. Thank you YourRepair top marks..”
“Had two claims so far one end up paying £100 to the plumbing company which work was not needed at all and the second one a standard flushing toilet which every household has got one had non standard part in it. Read their policy first before you sign up the contract.”
Hi,
I apologise you are not satisfied with the service we have provided so far.
Naturally, we're unable to go into the specifics of your account in such a public forum, however if you would like to discuss this further with us, please call us on 0330 223 4422.
Victoria
Aftercare Team
“Customer service was great quick efficient and kind... Offered me a great package .. The price is the best ive seen and what they offer with 0 excess..... bargain!”
“I am very happy with my recent service very quick response from my engineer and booked me in the following day. He arrived on time and done a good job. I am very happy with the company and the price I pay each month no price increase for 3 years.”
Hi Michelle,
Thank you for leaving a review of your experience. We're glad to hear you were happy with your recent engineer visit.
Lorna
Aftercare Team
“would not use this company ever after the last 18 months trying to cancel my policy when a service on my boiler was not carried out .finally got citizen advice to resolve things.”
Hi,
Sorry you feel this way, we aim to provide excellent customer service on every occasion.
Whilst I can't go into specifics concerning your account here, I would encourage you to contact the team who would be able to explain any of the points you raise in more detail. We're open Mon - Fri 8am - 7pm and Saturdays 9am - 2pm at 0330 223 4422.
Victoria
Aftercare Team
“I changed to Your Repair from British Gas and am very happy. Not only do they offer more services but they don't increase your charges if you take the 2 or 3-year option.”
