“Agree it's very easy to join but when I tried to claim on the policy for finding a gas leak and then a water leak under the kitchen, on both occassions my claim was rejected due to the small print....then when i cancelled the monthly DD I discovered I was locked into a 12 month contract which has been handed to a debt collector!! So my advice is to read the small print very carefully and not be persuaded my reviews from friends or the low price.”
Hi,
Thank you for leaving a review of your recent experience. We’re sorry that you were unhappy with our service.
The terms and conditions of the policy are very clear and our always available to view either on our website or on the online portal.
If you wish to discuss this further please call us on 0330 223 4422 (option 3)
Lorna
Aftercare Team
“This company failed to attend to a leak which was causing damage to my property until the following day. The 24/7 helpline does not exist. Calls go to voice mail out of hours and are not picked up till the next day. This policy is a waste of money.”
Hi Alison,
I'm sorry to hear you're unhappy with the service you've received.
We do have a 24/7 helpline that is available at all times. I can see your claim was logged and a job was raised in order to attend to your leak. Your claim is currently with a trained claims handler who will be in touch shortly.
Victoria
Aftercare Team
“On one property we called out to repair a leak from a boiler. They claimed the boiler needed replacing had sludge was corroded and was exempt according to their T & Cs, and would not repair it. The policy was cancelled, British gas went out to the same boiler a few days later and repaired the boiler with a new pump seal in twenty minutes.
Another property had a few call outs, for a bathroom light switch and a blocked toilet, so they wanted to add a change mid policy to add £60 excess to every claim.
Communication is appalling, you can't email them, only one way, them to you via 'support tickets' and if you phone them they will claim to have reports that the property is substandard, to justify adding an excess retrospectively, but they will not provide the report. Avoid this company they are absolutely useless and don't deserve to be around much longer.”
Hi,
Thank you for taking the time to leave a review. We're sorry that you were unhappy with our service.
If you wish to discuss this further please call us on 0330 223 4422 (option 3)
Lorna
Aftercare Team
“We booked our annual boiler service, the engineer Andrew Gardner turned up on time as promised. Top bloke! excellent customer service, very pleased with his work. Need more people like him!”
Hi,
Thank you for taking the time to complete a review of your experience. We are pleased to hear that you are happy with our service.
Adam
Aftercare Team
