“Be aware you are locked into contracts and cannot cancel even during the second year - the cover is in whole years. This was not made clear to me and a patronising manager told me it was in the terms and conditions which were obviously not clear as I wouldn’t have tried to cancel during the year when I got a new boiler.
This needs to be made much more clear as even car insurance can be cancelled during the cover period.
Lesson learned and will not be back.”
Hi,
Thank you for leaving a review of your experience. We are sorry that you were unhappy with our service. If you wish to discuss this further please call us on 0330 223 4422 (option 3)
Lorna
Aftercare Team
“Contacted by your repair by email to arrange boiler service for my elderly in laws. Contacted engineer to arrange appointment.
He turned up as arranged and was extremely pleasant.
Work carried out without fuss.
Thoroughly recommended.”
“For the annual servicing I was first contacted by email giving the details of the engineer arranging to come, the following day he text me with different days an hours, really liked the flexibility of times, so I did not have to ask for a day off at work, neither I has to wait all day. I am very satisfied with the service itself and how easy it was to set it up in the first place. Thank you”
“I have been with YourRepair for over a year now and can highly recommend them. In that time I have had one fault with the boiler and YouRepair fixed quickly arranged for an engineer to come out and fix it. I am a very happy customer!”
