“Excellent service and quick response. I called with an issue with my boiler and within minutes of calling I had an engineer call me to arrange a same day visit. Tara was exceptional and very helpful.
Thank you
Regards
Tahir Taj”
“Simple process to set up, quick response to call out but.......
Boiler is part of the package however the one I have isn't covered. My fault for entering the wrong info on sign-up. The rub is that, in addition to the monthly premiums, I had to fork out a £60 excess fee to find out the boiler wasn't covered.
This is where I feel hard done to as the annual boiler service is scheduled in the last month of the annual agreement. Had it been in the first month we would have found out, at greatly reduced cost, that the boiler was excluded.”
“After a switch to YourRepair after recommendation, sadly had a run of 3 bad experiences (out of 3!) - a poor quality boiler service (not picking up a number of problems leading to Boiler being condemned within 2 months), then inability to source and make safe a gas leak (subsequently resolved by a private engineer within an hour) and then refusing to help with a water leak from a radiator pipe coming out of the floor (they don't do 'trace' problems) - all in the exclusions...Worst thing is when I cancel my DD and try to cancel the insurance, am told it's a fixed term contract and i need to pay up for the 9 remaining months! Which other insurance company has such a clause I wonder....please make sure you read the terms and conditions carefully is my lesson and not following a recommendation too blindly! Shame as the Customer Service person dealing with my case (Victoria) is trying to be helpful but is being let down in my opinion by a management decision to put money before customer service, sad!”
“My boiler stopped working on a Sunday no hot water or heating and I logged a call. First thing Monday they contacted me and booked me in for Tuesday morning. The Engineer gave me a 2 hour time slot via text message and arrived within the slot. The Engineer replaced 2 parts which he must of had on the van instead of the same old story (we have to order the parts) and my boiler was fixed I had hot water and heating by the afternoon. The staff on the phone were lovely and in my opinion great service from start to finish and I am glad I signed up for 3 years with no price increase, good job YourRepair.”
“I have a home and landlord cover withYourRepair and have found their service and call out response time very quick and efficient.
I am so pleased with their customer service and renewal price I have now agreed to a second 12 months cover.”
“We have not been customers for very long, so that prevents the 5 star review, but up to now there is not one complaint. The boiler was serviced today. The gentleman was on time, efficient and polite and left no mess - all as arranged. Long may it continue.....”
