“Just joined (28th Jan 2020). Very easy to do and NOT an insurance company.
Cannot comment on boiler servicing or breakdowns as yet having only just joined!”
“Customer service is just awful. They were meant to call back in October regarding a replacement boiler, it's now January and still haven't heard from them. Took the engineer numerous visits to sort the problem, and even then it wasn't fixed. Hope I can get out of my contact immediately.”
Dear Customer,
we have tried to contact you several times to discuss your complaint.
Please do not hesitate to get back in touch, and we will be able to get this resolved for you.
Kind Regards
Karen
“I have just taken out boiler service insurance and they are much cheaper than British Gas, the only issue is that on the form it asks for when the boiler is due for Gas safety inspection and tells me the earliest date it can be done is February but wont let me book it until March”
“First year fine, then typical price hike at second year despite offering new customers the original lower price. Contacted customer service but unwilling to do anything, bad outdated business model - customer loyalty is important.”
Hi Peter,
We’re sorry to hear about your experience. Customer satisfaction is our number 1 priority and we regret that we didn’t live up to your expectations on this occasion.
We’d greatly appreciate the opportunity to put things right. Please could you email your full name and telephone number to aftercare@yourrepair.co.uk and a customer advocate will call you back as a matter of urgency.
Kind Regards
Bronte
After Care Team
“I pay a monthly subscriptions and when I need someone to look and repair my boiler it does not cover ... can’t wait for contract to finish so I can move back to Scottish gas where they charge extra but will call out and put my mind at rest”
Hi Marilyn,
We’re sorry to hear about your experience. Customer satisfaction is our number 1 priority and we regret that we didn’t live up to your expectations on this occasion.
We’d greatly appreciate the opportunity to put things right. Please could you email your full name and telephone number to aftercare@yourrepair.co.uk and a customer advocate will call you back as a matter of urgency.
Kind Regards
Bronte
After Care Team
“If I could give your repair 0 stars then I would the service they provide is shocking, I logged a call to say my boiler was making a noise only to be told that. It's still working call me back when it stops work. However on Sunday it did stop working so I called emergency number to be told that they only do plummung emergency at weekend . I mean seriously they only do boiler repairs or call outs Monday to Friday. So I had to call someone out independently on Sunday to look at my boiler. My advice is stay well clear of Your Repair.”
Hi Carolann,
We’re sorry to hear about your experience. Customer satisfaction is our number 1 priority and we regret that we didn’t live up to your expectations on this occasion.
We’d greatly appreciate the opportunity to put things right. Please could you email your full name and telephone number to aftercare@yourrepair.co.uk and a customer advocate will call you back as a matter of urgency.
Kind Regards
Bronte
After Care Team
“Very very disappointed you told us you were going to repair our bath tap , and told us to buy the tap which we did , you then told us you were not going to do it as it was a difficult job !!!!!! Not our fault we sent a picture when we reported the problem , the problem has been going on for 6 weeks now , have asked for a manager to call us but no one has got back to us and now we are out of pocket !!!!!”
Hi,
We’re sorry to hear about your experience. Customer satisfaction is our number 1 priority and we regret that we didn’t live up to your expectations on this occasion.
We’d greatly appreciate the opportunity to put things right. I have arranged for a manager to call you today as a matter of urgency.
Kind Regards
Bronte
After Care Team
“Trouble with web-site--would take my phone no. So had to finish applying over the phone.
Now I can't make your web-site print off the documents although my printer will work for other things. Frustrating!”
Hi Nancy,
We’re sorry to hear about your experience. I have arranged for a customer advocate to give you a call today to discuss this with you further.
Kind Regards
Bronte
After Care Team
