“As we have only just switch from the gas board to yourselves, we cannot make a comment on your service repair abilities as we have not called you out yet.
Your prices are very good, your manor on the telephone is very good, so, we hoping you follow through with your repairs and servicing.”
“Appalling service. Engineer visited and said I needed a simple valve replacement. The company refused to pay, saying it was not covered. What rubbish. They take your money and then weasel out of paying.”
Hi
I'm sorry to learn you're unhappy with the response to your recent claim. I have taken a look into this and can see that the problem was with a valve on a unvented hot water cylinder.
Unfortunately, unvented hot water systems are not included in your plan. This is because they require specialist work and additional qualifications above and beyond the standard domestic gas qualifications that our engineers hold.
Whilst I appreciate this wasn’t the outcome you’d hoped for, we always try and be as transparent as we can with our customers about what our plans do and don’t include.
We do appreciate your comments and I apologise that we were unable to offer a repair on this occasion.
Kind Regards
Bronte
Aftercare Team
“Utter rubbish. The engineer told me the heating was fixed, and he had left it on - rubbish! Came back the next day and said it needed a part but needed authorisation before he could order it! Left a whole weekend with no hot water or heating because the so called 24/7 helpline won't pick up. I was told Your Repair would ring me 1st thing Monday morning ....... Nothing yet!!!”
Hi Dawne
We’re sorry to hear about your experience
Customer satisfaction is our number 1 priority and we regret that we didn’t live up to your expectations on this occasion.
We’d greatly appreciate the opportunity to put things right.
Please could you email your full name and telephone number to customerservice@yourrepair.co.uk and a customer advocate will call you back as a matter of urgency.
Kind Regards
Bronte
After Care Team
