“Are the phone numbers given are cutting me of when I try to book for someone to look at our drain. My partner tried to email and again the email came back with a contact number which cuts you off. How are you supposed to report an issue when the lines cut you off and I ca not find an emergency number? Currently we can not use the downstairs toilet and drain is overflowing in the back garden. Someone please help?”
Hi Karen,
I'm sorry to hear about your experience. I can see that this has now been lodged in our system and a repair is being arranged.
If you have any further questions, please don't hesitate to get in touch with us on 0330 223 4422.
Kind Regards,
Bronte
After Care Team
“never use them - they took a week to get back to me about my boiler. At the first visit the repair person told me that they could mend it. I did not hear for a week then I rung up and got told know we cannot repair it. STEER CLEAR OF THIS FIRM”
Hi,
I'm sorry to hear about your experience. Customer satisfaction is our number 1 priority and we regret that we didn't live up to your expectations on this occasion.
Upon further investigation I can see that this is currently being investigated and that you have been advised that someone will be in contact with you today to discuss this further. We appreciate your patience.
Kind Regards,
Bronte
Aftercare Team
“Easy to sign up, excellent prices and here’s to hoping our boiler will be well looked after. The only company not to penalise you on boiler age. Thumbs up!”
“All companies make mistakes and it is how the mistake is dealt with that ultimately makes a company customer focussed or not.
I had a poor experience with the manager at yourepair. I found her unhelpful bordering on rude and I posted a negative review. Within 5 minutes I recieved a call discussed the situation and was given an apology and action was immediately taken to sort my problem. And as icing on the cake my call out fee for an abortive repair was readily refunded.
I feel that this company has acknowledge its error, apologised and put matters right. I am now extremely happy with the service and intend to give them a try in the future.
I hope that this situation has been an opportunity to learn and that staff will be given extra training to just a bit more flexible and understanding when things occur that are a bit outside the norm.”
Hi Jespah,
I'm sorry to see that you have left a 1 star rating. Upon further investigation I can see that you have logged your claim with us this afternoon and that it is currently in the process of being dispatched to an engineer. Please await email confirmation for when an engineer has accepted this job.
If you have any further queries please don't hesitate to get in touch.
Bronte
Aftercare Team
