“Rang looking for boiler and central heating cover spoke to a really polite helpful young lady her name was Victoria she was so good at explaining everything and found the perfect cover, Thank you”
“Signing up was convenient and straight forward. The website was easy to understand and navigate. Input was minimal and response was clear and timely.”
Hi Margaret,
First of all, welcome to YourRepair.
In your online customer portal when you set your own password and click the save details button, the page does refresh however might appear as though you haven't been able to set your own unique password. This is something we are looking into, however I can see that your account seems to be active.
If you experience any difficulty logging in with the new password you have set, please give us a call on 0330 223 4422 and one of our customer service advisers will be more than happy to step through this process with you.
Bronte
After Care Team
“Donna was very kind and super helpful, she made the whole process easy and I felt confident and well informed when making a decision to purchase a plan.”
“Are the phone numbers given are cutting me of when I try to book for someone to look at our drain. My partner tried to email and again the email came back with a contact number which cuts you off. How are you supposed to report an issue when the lines cut you off and I ca not find an emergency number? Currently we can not use the downstairs toilet and drain is overflowing in the back garden. Someone please help?”
Hi Karen,
I'm sorry to hear about your experience. I can see that this has now been lodged in our system and a repair is being arranged.
If you have any further questions, please don't hesitate to get in touch with us on 0330 223 4422.
Kind Regards,
Bronte
After Care Team
“never use them - they took a week to get back to me about my boiler. At the first visit the repair person told me that they could mend it. I did not hear for a week then I rung up and got told know we cannot repair it. STEER CLEAR OF THIS FIRM”
Hi,
I'm sorry to hear about your experience. Customer satisfaction is our number 1 priority and we regret that we didn't live up to your expectations on this occasion.
Upon further investigation I can see that this is currently being investigated and that you have been advised that someone will be in contact with you today to discuss this further. We appreciate your patience.
Kind Regards,
Bronte
Aftercare Team
