“Repair man was sent out quickly enough however when he found fault and had part available to fit within 24 hours this was refused by your repair and instructed I had to wait for the manufacturer to do the repair due to cost so no hot water or heating now until they contact me which is said to be within 2 working days so that will be the whole weekend with no heat no hot water and another 2 days after weekend living with my son who has a life threatening illness and needs to be kept warm and clean Very very very disappointed when pleading with your repair to have a heart over the cost they still refused it’s freezing in my house”
“I have canceled my direct debit as I called to report a fault with my boiler, and was told I would be called back and it didn’t happen. Not good for new customers to be dealt with in this way.”
“Excellent service so far. The set up was policy was very quick and took less than 5 mins. I Hope I get the same level of service throughout the policy period.”
