Zara Reviews

2.6 Rating 993 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 993 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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Location:

53-54 Long Acre
London
WC2E 9JR

How does Zara deliver?

Helpful Report

(4 weeks ago)

Zara delivers items by Postal Service and Courier.

Helpful Report

(4 weeks ago)

33.33%

Industry Average

“ Very good quality! I rated 3 stars because of the return policy. I don't live near a Zara and had to choose the "return at delivery address" option. I had to pay $5 for this service. Also, I just found out that I will need to deliver the package to FedEx myself and they will not be picking up from my house. Paying for exchanges is not common in 2025. ”

- Chelsie

“ The item never arrived, and they cannot provide prove of delivery through Yodel. ”

- E.I

“ I have given Zara the coordinates from the delivery company stating that those do not belong to my address, but they just respond " robotically " that " nothing wrong with your delivery". ”

- Mar

Zara Reviews

Delivery - Slow