Zara Reviews

2.6 Rating 990 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 990 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Zara deliver? How long does Zara take to deliver? Does Zara deliver on time? How is accuracy and good condition of items delivered by Zara?

Returns

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Customer Service

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Location:

53-54 Long Acre
London
WC2E 9JR

How does Zara deliver?

Helpful Report

(1 week ago)

Zara delivers items by Postal Service and Courier.

Helpful Report

(1 week ago)

42.86%

Industry Average

“ The item never arrived, and they cannot provide prove of delivery through Yodel. ”

- E.I

“ I have given Zara the coordinates from the delivery company stating that those do not belong to my address, but they just respond " robotically " that " nothing wrong with your delivery". ”

- Mar

“ Appalling policy and customer service !!! Would have given 0 stars if could Submitted a return request within thirty working days of delivery,as the goods did not fit despite ordering my size ! So Zara s inconsistent sizing strikes again. ”

- Anonymous

Zara Reviews

Delivery - Slow