Zara Reviews

2.6 Rating 943 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 943 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Zara deliver? How long does Zara take to deliver? Does Zara deliver on time? How is accuracy and good condition of items delivered by Zara?

Returns

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Customer Service

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Location:

53-54 Long Acre
London
WC2E 9JR

How does Zara deliver?

Helpful Report

(1 week ago)

Zara delivers items by Postal Service and Courier.

Helpful Report

(1 week ago)

93.75%

Industry Average

“ Always exceptional customer service in all areas from ordering to delivery. Sales and promotions are unbeatable. Will purchase again, thank you. ”

- Monica Newton

“ Hello everyone, I want to leave a review. I liked everything, the delivery was fast, the quality is excellent, so I recommend ”

- Michael Hines

“ very good selection and good quality, good prices, I am surprised with the very good attitude to the customers, fast delivery thank you! ”

- John Hampton

Zara Reviews

Delivery - Fast