Zavvi Reviews

Name: Zavvi
Address: Meridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich, Cheshire
Rating: 1.19

1.2 Rating 655 Reviews

4 %

of reviewers recommend Zavvi

1.2

Based on 655 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Zavvi:

With a huge selection of DVDs, Games and Consoles, CDs, Computing and Electronics we have extra choice and extra savings so finding something for you or a loved one has never been easier! What are you waiting for? Come and join us at Zavvi.co.uk!

Visit Website

Phone:

0844 264 0702

Email:

customer.relations@zavvi.com.

Location:

Meridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich
Cheshire
CW9 7RA

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"I purchased two products on the 22nd May while they had a special promo. From ordering in the past I usually expect to wait a week before despatch. However, I getting an email on 31st saying my order was delayed no big deal, I can wait. I then received one of the products from my order on the 1st June, which was great. Later followed by another email on the 4th June regarding the other product being delayed. I looked on the site and noticed it said in stock, so I emailed customer support asking for a status update and why it was listed in stock if they were emailing about delays. I received a very over worded, most likely copy and pasted scripted email that didn\u2019t answer my question and basically was saying it wasn\u2019t in stock, but passing the blame on to 3rd parties.\r\n\r\nIt is now the 24th June (just over a month from my initial order). I didn\u2019t receive any further emails regarding my order being delayed so I decided to email customer support again, just asking for confirmation my order was still live and hadn\u2019t been cancelled. But, disappointingly I received pretty much the same copy, pasted email from before that didn\u2019t address my question. I want the item so I don\u2019t want to cancel, besides I used a 25% off voucher that I doubt I\u2019d get back if I cancelled.\r\n\r\nOne good thing is they don\u2019t take payment until the items are despatched. However, this is probably so they are not in breach of contract, or due to some sort of regulation when they fail to send within a reasonable timeframe.\r\n\r\nUpdate #2 - 29th June\r\nI was very grateful to have received an email on 26th June from customer services with an order update that didn\u2019t feel scripted and was written by a human. Thank you.\r\n\r\nHowever, I have just received an email today saying there was a problem processing my payment method, which is probably because it has taken over a month to finally go through and due to being item 2 of 2. Unfortunately, on trying to resolve their issue through the website they don\u2019t give you a PayPal payment option! I am not sure why as you can checkout using PayPal just fine and it is listed as a payment method on the website and I want to use my PayPal credit for businesses I don\u2019t trust (just like I did originally on my initial checkout). I have now had to send yet another message to support which will take up to 24\/48 hours. I would call but trying to find a phone number on the site is like finding a needle in a haystack.\r\n\r\nUpdate #3\r\nToday I am convinces I have never spoken to a human, but that it must be just an AI chat bot.\r\n\r\nOn 1st July \u201cShannon\u201d confirmed that it was an internal payment issue and they would let me know when they hear back from PayPal (spoiler never heard back regarding this).\r\n\r\nOn 10th July I suggested giving my PayPal account details so they could try sending another payment, which I then provided on the 11th July as they said they \u201cwill raise this with our payments team\u201d.\r\n\r\nOn 15th July I get an odd reply saying \u201c This item encountered a payment problem and was not charged for. Please can you update your payment\u201d. I was confused with this response and it made me feel I was back to square one, and that I was not talking to a real person but a chat bot. After explaining everything all over again, I then suggested my only option is to cancel and reorder, but I explicitly asked not to cancel unless they could guarantee my product awaiting despatch would be held back for my next order and that I\u2019d receive a new 25% discount code.\r\n\r\nFast forward to today 17th July. I receive an email saying my order is cancelled. WTH Zavvi? I have never dealt with such an incompetent company."

Pete

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service non-existent. Do not waste your time and money shop elsewhere.”

Helpful Report

Posted 7 years ago

“Absolutely horrible company. I will never do business with them again. Ordered 3 small items for my child on Black Friday. 2 of the items arrived the day before Christmas eve. The other item never did. I've been going back and forth with their customer service for weeks. At least 3 days between their replies. Each time, they told me I just needed to wait. Misquoted shopping dates, etc. Finally, 45 days later, after I threatened to dispute the charge with my bank, they told me they could send another one. Then, 3 days later, suddenly the item is "no longer in stock" so they'll send a refund. Lies - they're still selling it and have it listed as being in stock. One of the worst online purchase and customer service experiences I've ever had. I doubt they'll even issue the refund. Mind you, this is an item I paid $5 for. Most companies would have replaced it after the first email. If it weren't a gift, I wouldn't have bothered trying to deal with them after the first 2 unhelpful responses.”

Helpful Report

Posted 7 years ago

“Ordered items in November for Christmas presents. Didn't arrive until January! Online tracking didn't work. Asked for refund and was told to pay postage for return to USA. Takes 2 days for them to reply to emails. Terrible customer service. Avoid!”

Helpful Report

Posted 7 years ago

“Terrible customer service non existent still trying to resolve and issue over a damaged Xmas present. AVOID THIS COMPANY AT ALL COSTS. No contact number no email just a message servive I will be reporting them to trading standards this is not the first issue I’ve had they are crooked theives who take your money and refuse any after care. Don’t be fooled by their steelbook exclusives either they just re release them with a different cover total and utter con merchants how they are still trading is beyond me DO NOT BUY FROM THEM unless you want trouble & if you do make sure you buy with PayPal or your credit card so they can claim the money back if needed if you pay with debit that’s it that have your money and you won’t get it back Good’s it no goods”

Helpful Report

Posted 7 years ago

“Took payment for a dvd and never sent it. Despite numerous messages to customer services and 6 weeks on still refund!!!!”

Helpful Report

Posted 7 years ago

“I would even give a star.Totally rip off. I have purchased my items in December and still waiting.Originally it has been scheduled for January (and they ruined the Christmas surprise for my kids),now new updates..have to wait til February.”

Helpful Report

Posted 7 years ago

“First off it was a shirt that I ordered in July of 2017...it's January 2018 and I still haven't gotten it. They do communicate in a canned response sort of way to apologize for the delay and yet nothing is being done about it. It's a shirt. It gets printed, what is the actual delay? Give me the file, I'll print it myself, geez. Secondly, they offer a shirt for Christmas that they say won't be ready by Christmas. Okay, that's fine, my son still would like it despite the fact that the holidays will be over by the time it gets here. The order was cancelled. They should really stop promising things they can't deliver. Also their sizing, for items I actually HAVE received, is all over the place. If you ordered a small and it fit, don't expect that to be the case for the next item you order. In fact, save yourself the headache and don't order at all.”

Helpful Report

Posted 7 years ago

“DO NOT ORDER FROM HERE! I ordered 3 xmas presents on 13th December, and it’s now the 10th and I still haven’t received it. I’ve emailed Zavvi 6 times with no real response or any help on the situation. There’s no contact number, no one to speak to but an email that isn’t reliable at all! Once I’ve sorted out this order I will never use Zavvi again! My poor brother is without an xmas present off my son STILL because of their awful service!”

Helpful Report

Posted 7 years ago

“Absolutely useless. Sent the wrong item twice, sent the wrong returns form twice and it took me three times asking how to claim back postage to get an answer”

Helpful Report

Posted 7 years ago

“Would give this company a zero if that was possible. I ordered 2 items on the 1st December for Christmas pressies. I received 1 of them about a week later and have still not received the other item nor a credit for the outstanding item. I have contacted them at least 4 times to no avail. AVOID THIS COMPANY - THEY TAKE YOUR MONEY AND DON'T FULFIL YOUR ORDER OR REFUND YOUR MONEY!!!”

Helpful Report

Posted 7 years ago

“Ordered items for Christmas on the 4th dec. Dispatched on the 5th dec. Did not arrive by their expected delivery date of 20th dec. Contacted them and they assured me they would arrive by 24th despite the tracking showing that Yodel was still awaiting items and there had been no update since they were shipped from US on 16th. Items still have not arrived (2nd Jan) and despite me asking Zavvi for refund with justification that tracking shows no movement since 16th dec they are making me feel like a thief by asking me to complete a form and sign it to say i have not received the items. Awful customer service. Pay more and buy from Amazon!!”

Helpful Report

Posted 7 years ago

“Zavvi advertised a product and after various excuses then telling me it was ready to ship decided they could not source it too late to replace for Christmas to make matters worse the free product advertised with it was shipped and they charged me for it. No refund for that so far and completely false advertising”

Helpful Report

Posted 7 years ago

“Ordered a game for my sisters birthday. When she opened it there was no game inside the box. On trying to resolve I am only given an option to communicate via a mesage centre with 48 hours between each message. It is taking me a long time to get a resolution.”

Helpful Report

Posted 7 years ago

“I placed an order online two weeks ago for an xbox 1s with zavvi and received 2 of the games that came with.the bundle but no xbox 1s. I then had to email them several times as there is no phone number to speak with customer service only to have an email saying please wait another few days. After waiting another number of days and more emails to zavvi again I got a returns request from them saying that they could no longer supply the xbox 1s bundle that I had paid for. Once again I emailed them about how this was unacceptable and would take a replacement xbox 1 s bundle but my requested was not accepted and zavvi just wanted to do the return. I then had to go to another company to get the xbox 1s which was delivered within 1 day and I have still not got my money back from zavvi 1 week on. STAY AWAY from this company”

Helpful Report

Posted 7 years ago

“Beware I ordered a DVD from zavvi and it won't play and they won't correct there mistakes.”

Helpful Report

Posted 7 years ago

“Ordered two Blu-rays on the 26th of November. One of them arrived fine about a week later, but the other never came. Asked them for an update and their responses were slow, badly written and useless. They claim to have sent it despite putting no tracking info for it online and giving me no proof of postage. After dealing with these utter idiots for a few days (four separate morons) they agreed to send a replacement. Come a few days later, I get a parcel and it's the wrong item! I can't believe the sheer idiocy of these people, they are wasting everyone's time and money with these stupid mistakes. This isn't the first time they haven't sent me an item either. Honestly don't bother with them, their service team share one computer and one brain cell by the looks of it. Have been unable to get a refund or replacement as of yet, so someone isn't getting their Christmas present this year. Terrible.”

Helpful Report

Posted 7 years ago

“2 DVD's ordered and paid for on 28/11. One DVD arrived within 2 days no problem, the other however I am still waiting for almost 4 weeks later. The item shows as in stock and has an estimated dispatch date of 29/11. It took me 2 weeks of messages to even get them to acknowledge that something had gone wrong. Since then I have been palmed off with "it's been reported to the warehouse". I have asked repeatedly that they just cancel the order and refund me my money but they won't because it's 'in dispatch'!!! Get the feeling that it could remain 'in dispatch' for the foreseeable future and I'll be facing a long battle to get my money back. Avoid this company.”

Helpful Report

Posted 7 years ago

“Awful damaged Xmas present came 2 weeks ago, took days for them to reply with a standard reply. Then they avoid responding ! No contact number live chat NEVER available now without an Xmas gift & the can’t collect it till after new year or replace it. Avoid this company they don’t care it’s cheap because there is NO customer service once they have your money that’s it. So if you must use them do it via PayPal or a credit card so you can get your money back should you has any issues won’t be shipping at Zavvi ever again”

Helpful Report

Posted 7 years ago

“I ordered an item as a Christmas gift in the Black Friday sales on 24th November. Come 16 December still no delivery so I had to cancel. Been over a week and still no refund either. This is the worst service i’ve Ever received and I am so disappointed. I jus want my money back.”

Helpful Report

Posted 7 years ago

“DVD box set has not been delivered, it was ordered on the 3rd of December and I have left it until the 18th of December to raise an issue what with it being Christmas ect... I have emailed them and it has taken them almost 48hours to reply and they want me to download and print off a form stating that I have not recieved said item. I do not have access to a printer and zavvi should not assume that we all have access to a printer. Although just to clarify I do not have a problem filling out the form but I amunable to,print it off I feel,that zavvi are also using delaying tactics why not just contact their couriers to state where it is ? Zavvi are an absolute joke and I await their reply my last resort will be to go to trading standards”

Helpful Report

Posted 7 years ago

Zavvi is rated 1.2 based on 655 reviews