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Zavvi Reviews

1.2 Rating 655 Reviews
4 %
of reviewers recommend Zavvi
1.2
Based on 655 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over A Month
On-time Delivery
Greater than 8%
Accurate And Undamaged Orders
Greater than 71%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Zavvi Reviews

About Zavvi:

With a huge selection of DVDs, Games and Consoles, CDs, Computing and Electronics we have extra choice and extra savings so finding something for you or a loved one has never been easier! What are you waiting for? Come and join us at Zavvi.co.uk!

Visit Website

Phone:

0844 264 0702

Email:

customer.relations@zavvi.com.

Location:

Meridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich
Cheshire
CW9 7RA

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Zavvi 1 star review on 15th May 2025
Anonymous
Zavvi 2 star review on 20th April 2025
Juliet
Zavvi 5 star review on 24th March 2025
Hellen
Zavvi 5 star review on 24th March 2025
Hellen
Zavvi 1 star review on 17th July 2024
Pete
Zavvi 1 star review on 17th July 2024
Pete
Zavvi 1 star review on 17th July 2024
Pete
29
Anonymous
Anonymous  // 01/01/2019
Ordered a 5 Blu-ray for £30 bundle. The one I wanted most never came as “their suppliers are out of stock” and they cancelled this part of the order the rest came in two separate deliveries. I had received an email saying about the delay but after over a month finally they contacted saying it won’t come so they cancelled it. This was after multiple contact enquiries from me. I also stupidly tried again on a clothes order which I was sent an email saying “we apologise for your order not being dispatched we are looking into why his has happened”. I attempted to cancel the order but have been refused my request. Steer clear!
Helpful Report
Posted 7 years ago
Very disappointing. Received an email offering "20% off entire site until midnight" . This is a great offer as normally its 5-15% at best. I spent the next 1.5 hours choosing products, eventually ordering a games console, some dvds and a an xmas gift. Had to spend the time as it was a one day deal and i only had a few hours left to use it. (The best offers are always short) . Completed checkout. Code was ACCEPTED. Paid and got email confirmation of processing. All good. Next morning got an email saying they made a mistake with the pricing and had cancelled the order. I got no explanation as to WHAT the mistake was. they said i could re order at the correct pricess on the website but as i wasnt told what ones were wrong, how could i could i order again when all the prices were the same still???? I emailed customer service to ask for an explanation for what was wrong. Also to ask if they could offer me the 20% offer again so i could order the items. Waited 2 days and got a reply. They said the problem was the offer should not have allowed me to buy items that are already discounted . Meaning i can only buy full price items with 20% off. They told me all my items were already discounted so the offer should not have applied to me. Thats a lie anyway as one of my items was in fact full price... This means they either didn't bother checking properly or its just an excuse.... They pointed out they can cancel orders as its in their T&C's. Only concession they offered me was that i could have the 20% voucher again if i bought full price items... This wont help as so many of their items have a have "fake" price that is reduced heavily. This means you cant really buy anything so is a rip off. I had no alternative to offer 1 star as i wasted so much time and got nothing other than angry. I advise avoiding this company.
Helpful Report
Posted 7 years ago
Bought an Xbox in November then they cancelled my order a few weeks before Christmas so had to buy elsewhere at a higher price as it was too late to get a similar deal. Will not use them again.
Helpful Report
Posted 7 years ago
So poor, they dangle items in front of you, take orders, make all sorts of promises, but take WEEKS to deliver goods, if they deliver at all. Last order of mine made on Sept. 5th, still not received a month later. And when I say last order, I MEAN last order. Customer support is just full of auto-responses and meaningless platitudes that really just translate as 'we'll send it when we send it'. Embarrassingly poor for a company trading in a global, online, Amazon Prime-led marketplace. Strongly recommend people to not waste their time and effort, just to be disappointed.
Helpful Report
Posted 7 years ago
Four orders in a row dispatched late - contradicting their own stated FAQs of goods dispatched between 10th and 15th of every month. Constantly having to chase for answers but don't get actual answers just usual copy and paste style apologies
Helpful Report
Posted 7 years ago
I ordered a fridge and it arrived broken, but I was told I had to accept it and then get it re-collected. They took nearly a month to re-collect it, failing to collect on two occasions where I had to stay home from 8am-8pm. Customer service is lacklustre. There is no contact phone number, there is no online chat, you simply have to email and they may get back to you in 24 hours. Would not use again.
Helpful Report
Posted 7 years ago
Ordered two Threads Subscription boxes on sale. Delivered, but book was same in both. Notified via Twitter Customer Support, who said at first, they were "out of stock" and would offer me £5 Store Credit - no thanks. Another Rep said the previous was "away with the fairies" - I think they tried to take the easiest route, and not look into it properly. The items were then re-sent, only to be given THE EXACT SAME ORDER - two of the same book, of which, was not representative of the image on the website, and no clause was given stating the cover received may differ. The conversation was supposedly 'passed on' for 'future staff training' - I'm sure it was... Got in touch again, only to be told they were "sorry you have not received the replacement items"; I did, they were wrong, telling me they don't really care too much about customer issues. Offered a full refund - £10, and postage label to send back. I'm awaiting a reply now after I denied that and said I'm waiting to get what I paid for. I'm not going out my way, taking my time, to return an item(s) THEY did not check, or even remedy. Appauling customer service. Would not recommend.
Helpful Report
Posted 7 years ago
Awful company from my experience. Orders are routinely cancelled or put on hold indefinitely due to lack of stock. Customer service consistently fail to demonstrate a shred of intelligence, common sense or courtesy.
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Posted 7 years ago
Zavvi has to be the worst company going and they would be a great company to use on a video of how not to do business. Don't put yourself through dealing with these incompetent fools.
Helpful Report
Posted 7 years ago
I ordered without checking reviews, when I did check the reviews I regretted making a purchase. The good news is that they cancelled my order and the reason was a lie. Thankfully I have now ordered from a reputable company at £100 more and I'm actually happy that I have. Stay away from these cowboys and take previous bad reviews seriously.
Helpful Report
Posted 7 years ago
Didn't receive all my order, contacted customer service 3 times have been told sorry it's on order don't know when it will be in stock. Why take money for stock you don't have? Been waiting more than a month. Utter rubbish. Seems I could be a pensioner before I'll get this order.
Helpful Report
Posted 7 years ago
Rubbish company! Advertising stuff and taking payment for items that they don't even have in stock! Can't even ring them as they don't t have a phone number. So annoyed, been waiting ages for an item too.
Helpful Report
Posted 7 years ago
""cancelled my order because of something silly then when I went to check out my discount code no longer worked and I contacted them and the support staff was so rude
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Posted 7 years ago
Terrible customer service! I have in the past ordered two items from Zavvi.com, one was a pre-order which clearly said it was due to be released in November. November came and went, getting into mid December I started to worry where my item was as it was a Christmas present I contacted Zavvi to ask where my item was and why I hadn't received it, they then informed me it wouldn't be relaeased until January (despite the website still saying November) January date came, no order I again checked wit Zavvi after two messages to them and no response I checked the website only to find the item was out of stock! Zavvi eventually informed me they didn't know when it would come back in stock then cancelled my order. Rubbish service!
Helpful Report
Posted 7 years ago
First time I ordered an item it arrived quickly, second time I ordered two items, they managed to sen one of them with a week delay despite the fact that the item was available and in stock. I contacted the customer services so far three times to cancel the remaining part of the order and I am still waiting for them to cancel or manage to send the item. Each person come up with a different excuse.
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Posted 7 years ago
i ordered a harley quinn cutout from the comic strip i received the harley quinn from the movie which is cheaper and the wrong one returned the item only to be sent out exactly the same item again there picking department must really suck avoid at all cost
Helpful Report
Posted 7 years ago
Ordered a £2k laptop from them, they took the money then sat on the order for a week before cancelling. Stating they couldn't get stock. The item is marked as being in stock and still is. This company is appalling, they broke their own T&C's by canceling without notification, cost me money credit card charges. With no acceptance of fault. Avoid them and don't believe the website. They are totally incompetent!
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Posted 7 years ago
Pre-ordered Versailles season 2, expected to ship on 06/30/2017 and new expected date is 6 months later!! I can get elsewhere before then!
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Posted 7 years ago
Order placed 19/5/17 still waiting for items !! Terrible customer service
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Posted 7 years ago
I pre-ordered some pop vinyls and they were on a deal, 4 for £30. My payment method is Paypal, might i add none of my details have change for as long as I have had Paypal. So i pre-ordered these pops in January, 3 of them were Valentine presents, It is now June and i have not received them, I have sent countless messages over the last 5 months in regards to where my order is at, i understand some pops can be popular and go out of stock quick but they left me in the dark. I then get an email telling me that there was a payment problem on my end therefore the order has been CANCELLED. No way of me resolving it from my end, just straight up cancelled. They will not sort this situation out, they only suggested i re-order which would be me paying more then what i pre-ordered at. There was also no problems with my Paypal or card as they managed to send out 2 of the pop vinyls in this order and take the payment for both of them no problem within those 5 months. After getting into contact with them they ignored the pop vinyl that got cancelled which was what my email entailed. Many messages I have sent them have been ignored! Situation unresolved, will never ever be ordering from them again. One of the worst customer services I've had the misfortune of experiencing.
Helpful Report
Posted 7 years ago
Zavvi is rated 1.2 based on 655 reviews