Zavvi Reviews

Name: Zavvi
Address: Meridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich, Cheshire
Rating: 1.19

1.2 Rating 662 Reviews

4 %

of reviewers recommend Zavvi

1.2

Based on 662 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Zavvi:

With a huge selection of DVDs, Games and Consoles, CDs, Computing and Electronics we have extra choice and extra savings so finding something for you or a loved one has never been easier! What are you waiting for? Come and join us at Zavvi.co.uk!

Visit Website

Phone:

0844 264 0702

Email:

customer.relations@zavvi.com.

Location:

Meridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich
Cheshire
CW9 7RA

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Anonymous

Juliet

Hellen

"I purchased two products on the 22nd May while they had a special promo. From ordering in the past I usually expect to wait a week before despatch. However, I getting an email on 31st saying my order was delayed no big deal, I can wait. I then received one of the products from my order on the 1st June, which was great. Later followed by another email on the 4th June regarding the other product being delayed. I looked on the site and noticed it said in stock, so I emailed customer support asking for a status update and why it was listed in stock if they were emailing about delays. I received a very over worded, most likely copy and pasted scripted email that didn\u2019t answer my question and basically was saying it wasn\u2019t in stock, but passing the blame on to 3rd parties.\r\n\r\nIt is now the 24th June (just over a month from my initial order). I didn\u2019t receive any further emails regarding my order being delayed so I decided to email customer support again, just asking for confirmation my order was still live and hadn\u2019t been cancelled. But, disappointingly I received pretty much the same copy, pasted email from before that didn\u2019t address my question. I want the item so I don\u2019t want to cancel, besides I used a 25% off voucher that I doubt I\u2019d get back if I cancelled.\r\n\r\nOne good thing is they don\u2019t take payment until the items are despatched. However, this is probably so they are not in breach of contract, or due to some sort of regulation when they fail to send within a reasonable timeframe.\r\n\r\nUpdate #2 - 29th June\r\nI was very grateful to have received an email on 26th June from customer services with an order update that didn\u2019t feel scripted and was written by a human. Thank you.\r\n\r\nHowever, I have just received an email today saying there was a problem processing my payment method, which is probably because it has taken over a month to finally go through and due to being item 2 of 2. Unfortunately, on trying to resolve their issue through the website they don\u2019t give you a PayPal payment option! I am not sure why as you can checkout using PayPal just fine and it is listed as a payment method on the website and I want to use my PayPal credit for businesses I don\u2019t trust (just like I did originally on my initial checkout). I have now had to send yet another message to support which will take up to 24\/48 hours. I would call but trying to find a phone number on the site is like finding a needle in a haystack.\r\n\r\nUpdate #3\r\nToday I am convinces I have never spoken to a human, but that it must be just an AI chat bot.\r\n\r\nOn 1st July \u201cShannon\u201d confirmed that it was an internal payment issue and they would let me know when they hear back from PayPal (spoiler never heard back regarding this).\r\n\r\nOn 10th July I suggested giving my PayPal account details so they could try sending another payment, which I then provided on the 11th July as they said they \u201cwill raise this with our payments team\u201d.\r\n\r\nOn 15th July I get an odd reply saying \u201c This item encountered a payment problem and was not charged for. Please can you update your payment\u201d. I was confused with this response and it made me feel I was back to square one, and that I was not talking to a real person but a chat bot. After explaining everything all over again, I then suggested my only option is to cancel and reorder, but I explicitly asked not to cancel unless they could guarantee my product awaiting despatch would be held back for my next order and that I\u2019d receive a new 25% discount code.\r\n\r\nFast forward to today 17th July. I receive an email saying my order is cancelled. WTH Zavvi? I have never dealt with such an incompetent company."

Pete

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service! I have in the past ordered two items from Zavvi.com, one was a pre-order which clearly said it was due to be released in November. November came and went, getting into mid December I started to worry where my item was as it was a Christmas present I contacted Zavvi to ask where my item was and why I hadn't received it, they then informed me it wouldn't be relaeased until January (despite the website still saying November) January date came, no order I again checked wit Zavvi after two messages to them and no response I checked the website only to find the item was out of stock! Zavvi eventually informed me they didn't know when it would come back in stock then cancelled my order. Rubbish service!”

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Posted 8 years ago

“First time I ordered an item it arrived quickly, second time I ordered two items, they managed to sen one of them with a week delay despite the fact that the item was available and in stock. I contacted the customer services so far three times to cancel the remaining part of the order and I am still waiting for them to cancel or manage to send the item. Each person come up with a different excuse.”

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Posted 8 years ago

“i ordered a harley quinn cutout from the comic strip i received the harley quinn from the movie which is cheaper and the wrong one returned the item only to be sent out exactly the same item again there picking department must really suck avoid at all cost”

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Posted 8 years ago

“Ordered a £2k laptop from them, they took the money then sat on the order for a week before cancelling. Stating they couldn't get stock. The item is marked as being in stock and still is. This company is appalling, they broke their own T&C's by canceling without notification, cost me money credit card charges. With no acceptance of fault. Avoid them and don't believe the website. They are totally incompetent!”

Helpful Report

Posted 8 years ago

“Pre-ordered Versailles season 2, expected to ship on 06/30/2017 and new expected date is 6 months later!! I can get elsewhere before then!”

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Posted 8 years ago

“Order placed 19/5/17 still waiting for items !! Terrible customer service”

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Posted 8 years ago

“I pre-ordered some pop vinyls and they were on a deal, 4 for £30. My payment method is Paypal, might i add none of my details have change for as long as I have had Paypal. So i pre-ordered these pops in January, 3 of them were Valentine presents, It is now June and i have not received them, I have sent countless messages over the last 5 months in regards to where my order is at, i understand some pops can be popular and go out of stock quick but they left me in the dark. I then get an email telling me that there was a payment problem on my end therefore the order has been CANCELLED. No way of me resolving it from my end, just straight up cancelled. They will not sort this situation out, they only suggested i re-order which would be me paying more then what i pre-ordered at. There was also no problems with my Paypal or card as they managed to send out 2 of the pop vinyls in this order and take the payment for both of them no problem within those 5 months. After getting into contact with them they ignored the pop vinyl that got cancelled which was what my email entailed. Many messages I have sent them have been ignored! Situation unresolved, will never ever be ordering from them again. One of the worst customer services I've had the misfortune of experiencing.”

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Posted 8 years ago

“Pre-ordered pop vinyls 5 months ago. Not come and got cancelled. Thanks Zavvi. Idiots.”

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Posted 8 years ago

“At 6pm, shortly after I have placed an order on Zavvi (and I mean like less than a few minutes), I have realised there was a mistake in my purchase (selected the wrong size for a hoody). Naturally, I went into My Orders dashboard and select the "Cancel" option. I have even sent a cancellation message to the customer service team. But In less than 20 minutes later, I received an email stating: --------------------------------------------------- Thanks for shopping with Zavvi. We have been unable to cancel the below item(s) from your order: We are sorry for any inconvenience this may cause. ------------------------------------------- Not even an explanation as to why the cancellation failed! And the cancellation was done mere MINUTES after the order was placed. I went back to check on the order status, and it states that the order was: Status: Awaiting Dispatch So, they are saying the order has been packed and is awaiting dispatch in about 30 MINUTES, and this is done AFTER 6 PM? And they have done this KNOWING that I have sent a cancellation message in regards to this order, choosing to completely IGNORE it? Returning isn't a great option either, as they will CHARGE YOU POSTAGE COST. This is terrible customer service, and I would avoid Zavvi if I were you... At least Amazon is WILLING to give a full refund, including the postage cost!”

Helpful Report

Posted 8 years ago

“I ordered the monthly Threads subscription with a half price discount code for the first month, which would have been April, the money was taken and a subscription set up. However, they didn't tell me that I'd missed the deadline for the first month's box, which would have been fair enough if they hadn't proceeded to charge me for the 2nd month despite not actually sending the first box. After questioning this I got a refund, but this was against the first box, so I wouldn't have got my first delivery at half price. I questioned that and received a £5 referral bonus, so I was satisfied at that point. As we started getting towards the last week of May when I was originally told orders would be dispatched. There was no update on my stuff, so I asked where it was and was told it would be shipping in the "next 48 hours". Three days later and no update I asked again and was told "48 hours" and it'll be sent out. The end of May rolls around and there's still no sign of the expected box, but it's alright as I expect it'll be sent in the "next 48 hours", right? The start of June comes along and I am charged again. By this point I've asked where my stuff is and why I have no been charged three times for boxes but received none. I asked them to cancel my subscription and refund my money (on the 2nd June). A few days later and I'm told my order has been cancelled and the refunds processed on both outstanding boxes, I should see the money back in 3-5 days. Not ideal but OK. By the 9th June I've received one refund, but not the other. More messages back to customer services and I'm told (on the 11th June) that both refunds were requested on 6/6/17, so several days later than zavvi told me they had originally been organised. But it's OK, everything was sorted and the money would be back in my account up to "5-7 days" after the refund was organised. So the 11th-13th June, but that's a Sunday so I'll give them a couple more days just in case the weekend causes any problems. So, we're now up to the 16th June. Still no sign of the 3rd refund. So another message to customer support who decide today is the day they'll tell me that the 3rd refund wasn't processed properly. But it's OK, because it wwas sorted "yesterday" allegedly and will be with my in 5-7 days. Now, I understand that sometimes mistakes can happen, but seeing as I've directly asked several times about the progress of my refund I find it unbelievable that they only noticed they'd cocked one of the refunds up yesterday. So either someone is actually terrible at their job or they are lying about what has/has not been organised. On this basis I'd advise anyone to steer clear, at least from their subscription services. I have previously used zavvi for one off purchases when I had a discount code, but even then the service was slow. I can only compare the service I have received here with that I had from Amazon. It's not a flattering one for zavvi. So here we are again, watch this space for "5-7 days" I suppose....”

Helpful Report

Posted 8 years ago

“everything that could go wrong did go wrong and the help is terrible , I feel so ripped off (like hundreds off customers in Holland with me (read every review site) . I bought something with DUTCH subtitles and out off nowhere it does not have subtitles and the website is changed. I want my money back, but as a lot off people are writing................. Zavvi doesn't give money back because you can not get in touch with them (only a vage customerservice yeah right).”

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Posted 8 years ago

“everything !!!”

Helpful Report

Posted 8 years ago

“One good thing was that the product came quickly and was in good condition, but it was the wrong product. In trying to obtain what was originally ordered, or else obtain a refund, I didn't hear back. When a reply finally came, the person stated that after 14 days one cannot get a refund, but it had been less than 14 days. They refused to send the right product or to refund the money. The communication was poor, so, based on that, I will never order anything again from this company. It is amazing that there are so many people who have had bad experiences with Zaavi.”

Helpful Report

Posted 8 years ago

“Pre-ordered two items back in early March, they were released at the end of March, on the website it says estimated delivery 28th April, it's now 28th of May and I have no order but the website still says that's the delivery date. Customer service is useless, they don't give you any information or updates to let you know what's going on with your order so I had to reach out to them, all they told me was there is a delay in getting the stock by another 2 weeks, it's been 2 weeks and still nothing from them. I think this was just an excuse because they've over sold and don't actually have them anymore but won't just be honest. If they were honest I could have bought them elsewhere but as they have left me waiting so long they're not out of stock everywhere else and won't be going back in stock. Worst company and service ever.”

Helpful Report

Posted 8 years ago

“Awful! Pre-ordered a exclusive release, had a email telling me it was ready for dispatch then next day being told there was a problem with payment (there was not!) Have a feeling they had over sold the pre-order! I Msg'd them asking what the problem was only for another email to come through saying my order had been cancelled! Now I can't even send my sarky msg as it won't go through! I'm so angry and disappointed! This isn't even the first time! If you actually want an order I wouldn't bother!”

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Posted 8 years ago

“I ordered a computer 4 weeks ago. During the whole period the computer has been "in stock" on the website, and yet my computer is still due to be delivered by a supplier. Zavvi.com customer service doesn't provide any sensible information / update about the order and the dispatch date is still displayed as being 4 weeks ago.”

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Posted 8 years ago

“Terrible! Preordered an item 3 months before it's release and when the release date came I was told the product was out of stock and would have to wait for stock to come back in! When contacting Zavvi I was given an automated response blaming the supplier and saying that they cannot do anything about it! I won't be dealing with this rubbish company again!”

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Posted 8 years ago

“1) no product after 3 weeks. 2) have emailed twice - no reply. 3) I am idiot fro not having checked the reviews I got them mixed up with another company in my head who have a similar name Zanui...such a fool Only $40 but am utterly PO'd how do they stay in business seriously they should be shut down. 4) i have requested a refund and will be disputing charge with the bank they are done for. 5) what a hassle we are all going through. Anyone reading these do yourself a favour DO NOT ORDER FROM THEM!”

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Posted 8 years ago

“Three weeks of waiting for a package which turns out be have been lost and no possibility for a replacement since the item went out of stock.”

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Posted 8 years ago

“my order was cancelled”

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Posted 8 years ago

Zavvi is rated 1.2 based on 662 reviews