Zavvi Reviews

Name: Zavvi
Address: Meridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich, Cheshire
Rating: 1.19

1.2 Rating 662 Reviews

4 %

of reviewers recommend Zavvi

1.2

Based on 662 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Zavvi:

With a huge selection of DVDs, Games and Consoles, CDs, Computing and Electronics we have extra choice and extra savings so finding something for you or a loved one has never been easier! What are you waiting for? Come and join us at Zavvi.co.uk!

Visit Website

Phone:

0844 264 0702

Email:

customer.relations@zavvi.com.

Location:

Meridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich
Cheshire
CW9 7RA

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Anonymous

Juliet

Hellen

"I purchased two products on the 22nd May while they had a special promo. From ordering in the past I usually expect to wait a week before despatch. However, I getting an email on 31st saying my order was delayed no big deal, I can wait. I then received one of the products from my order on the 1st June, which was great. Later followed by another email on the 4th June regarding the other product being delayed. I looked on the site and noticed it said in stock, so I emailed customer support asking for a status update and why it was listed in stock if they were emailing about delays. I received a very over worded, most likely copy and pasted scripted email that didn\u2019t answer my question and basically was saying it wasn\u2019t in stock, but passing the blame on to 3rd parties.\r\n\r\nIt is now the 24th June (just over a month from my initial order). I didn\u2019t receive any further emails regarding my order being delayed so I decided to email customer support again, just asking for confirmation my order was still live and hadn\u2019t been cancelled. But, disappointingly I received pretty much the same copy, pasted email from before that didn\u2019t address my question. I want the item so I don\u2019t want to cancel, besides I used a 25% off voucher that I doubt I\u2019d get back if I cancelled.\r\n\r\nOne good thing is they don\u2019t take payment until the items are despatched. However, this is probably so they are not in breach of contract, or due to some sort of regulation when they fail to send within a reasonable timeframe.\r\n\r\nUpdate #2 - 29th June\r\nI was very grateful to have received an email on 26th June from customer services with an order update that didn\u2019t feel scripted and was written by a human. Thank you.\r\n\r\nHowever, I have just received an email today saying there was a problem processing my payment method, which is probably because it has taken over a month to finally go through and due to being item 2 of 2. Unfortunately, on trying to resolve their issue through the website they don\u2019t give you a PayPal payment option! I am not sure why as you can checkout using PayPal just fine and it is listed as a payment method on the website and I want to use my PayPal credit for businesses I don\u2019t trust (just like I did originally on my initial checkout). I have now had to send yet another message to support which will take up to 24\/48 hours. I would call but trying to find a phone number on the site is like finding a needle in a haystack.\r\n\r\nUpdate #3\r\nToday I am convinces I have never spoken to a human, but that it must be just an AI chat bot.\r\n\r\nOn 1st July \u201cShannon\u201d confirmed that it was an internal payment issue and they would let me know when they hear back from PayPal (spoiler never heard back regarding this).\r\n\r\nOn 10th July I suggested giving my PayPal account details so they could try sending another payment, which I then provided on the 11th July as they said they \u201cwill raise this with our payments team\u201d.\r\n\r\nOn 15th July I get an odd reply saying \u201c This item encountered a payment problem and was not charged for. Please can you update your payment\u201d. I was confused with this response and it made me feel I was back to square one, and that I was not talking to a real person but a chat bot. After explaining everything all over again, I then suggested my only option is to cancel and reorder, but I explicitly asked not to cancel unless they could guarantee my product awaiting despatch would be held back for my next order and that I\u2019d receive a new 25% discount code.\r\n\r\nFast forward to today 17th July. I receive an email saying my order is cancelled. WTH Zavvi? I have never dealt with such an incompetent company."

Pete

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On the 26th Nov 2016 I placed an order for The Walking Dead Daryl Dixon with Rocket Launcher Pop! Vinyl Figure (which was in stock) and was told that I would receive the item by the 12/12/16 which never came, I messaged them and get told it will be dispatched and with me by the 19/12/16 once again it never came. So another message to Zavvi and got a generic email saying it will be with me on the 19/12/16 but that day had past confused.com or what so another message was sent and they said it was OUT OF STOCK. I was fuming by this time as I placed the order while it was in stock so why have I not got my item. after countless messages to them which you get a different person replying with another generic email that someone just sends to shut you it is now into the 7th week of waiting. I can understand Christmas and New Year period they won deliver but to have place an order at the end of November and still not have it is SHOCKING. I cant believe a company as big as Zavvi does not have phone number to actually speak to someone probably they don't want the amount of calls from unhappy customers. It will be the first and LAST TIME I use ZAVVI for anything.”

Helpful Report

Posted 8 years ago

“I've completed three online enquiries and have attached a missing order form (DSD) twice while attempting to find the last part of my order (Mumbo Cube Plush Toy) for my son. He was terribly disappointed to have not received it for Christmas, but now the New Year is upon us and it still hasn't arrived. The lame and "auto" messages from the Zavvi support (and I use the term loosely) team have simply promised someone would look into it and let me know when they know something...that's it...they'll let me know when they know. To add insult to injury, when I'd sent the last enquiry asking about delivery of two items, their immediate response was "are you still waiting for the delivery?" in reply to my enquiry. As stated, incredibly poor support...”

Helpful Report

Posted 8 years ago

“First time last time customer. Ordered 4 blu rays on November 26 as Christmas gifts. 3 arrived all individually on separate days, one past the estimated delivery time. When I complained about the 4th item, I was told I needed to wait 30 days until December 27th. On the 27th it still had not arrived so I contacted customer service again and was told I needed to wait an additional 3 days until December 30th. Are you kidding me?! That's your solution...for me to just continue to wait? 30 days have passed!!! That's not proper customer service. And what kind of company ships four blu rays individually that were all purchased at the same time? That is just bad business both from a cost perspective for the company and for me as the customer. The absolute worst experience I have ever had buying a blu ray and I buy tons. Never a problem with Amazon UK or Germany when buying overseas. And when customers make purchases on Black Friday that are intended for Christmas, you as the merchant have an OBLIGATION to ensure it gets delivered in time for Christmas! Totally unacceptable. Get your act together Zavvi and get me my order! December 29th: Zavvi tells me to upload 'Non-Receipt of Goods' disclaimer form which will NOT upload. I tried in several different file formats over a dozen times and it WILL NOT UPLOAD! Why as the CUSTOMER do I HAVE TO JUMP THROUGH HOOPS TO GET AN ITEM I PAID FOR!!!! IT"S YOUR JOB AS CUSTOMER SERVICE TO FIX MY PROBLEM AND MAKE ME SATISFIED. THIS IS THE WORST COMPANY EVER!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 8 years ago

“Ordered first week of December in plenty of time for Christmas. After initial delivery date passed was then GUARANTEED would be sent by Christmas, again they stated would be delivered on 23/12. Well as you can guess this never happened and as it was 23/12 was too late to order elsewhere, this was a Christmas present. - take money and do not care.”

Helpful Report

Posted 8 years ago

“This company sells stock that they do not have! They took my money, still haven't shipped the order as they don't have it and are waiting for their supplier to deliver it to them! Beyond poor.”

Helpful Report

Posted 8 years ago

“Seventeen days following purchase goods never delivered. Counless email contacts but no satisfactory respone. I can canel & obtain a refund if/when I return the goods - WHICH I HAVEN'T RECEIVED! Catch 22 has nothing on this organisation.”

Helpful Report

Posted 8 years ago

“I purchased 2 Cyber Monday specials that were deducted from my bank account the following day and never arrived. I have written customer service daily with no results and have asked them to call me which they refuse to do. I can't find their phone number to save my life-RED FLAG!!!!!! I had to dispute the charges with my bank and run out at the last minute to purchase new Christmas gifts and ship them to Florida before the 12/20/16 deadline for delivery by Friday 12/23. Thanks for the extra holiday stress Zavvi-YOU SUCK!!!!!!!!!”

Helpful Report

Posted 8 years ago

“The discs that I bought do not play. the customer service is also very horrible.”

Helpful Report

Posted 8 years ago

“I have had a saga mega drive with built in game in order since August I've been fobbed off every month with different release dates and now it's ment to be 20th Jan what a joke your quick enough to take the money but not that great at sending out peoples orders !!!”

Helpful Report

Posted 8 years ago

“Terrible unreliable company. I ordered and paid for PS4 bundle late November for delivery early December. Nothing arrived so called to find out what was happening. Got an auto reply they would respond within 24 hours. Was later told my order was cancelled as the bundle was oversold. So why sell stuff they haven't got. Not even the decency to e-mail to tell me they had cancelled my order. Scammers & time wasters. My bro didn't get his birthday present on time. Argos was only £10 more and delivered a day earlier than they estimated. No more Zavvi for me and I won't be recommending them.”

Helpful Report

Posted 8 years ago

“Purchased in error 2 PlayStation bundles on Black Friday. Cancelled online within 12 minutes of the order being placed and backed up this cancellation with an email to customer services too. I was advised the following day that they would attempt to stop it. By the Sunday I was advised they could not stop the order and I would be receiving both and it was my responsibility to return and pay (with insurance) for the unwanted product - NOTE Distance Selling Regulations confirm that if you the consumer cancels the order before it was despatched then the company should pay for the return. apparently my order was despatched on Black Friday at around 9pm when I completed the order - yeah right. After agreeing for them to collect the order via Yodel on the 5th December and waiting for a refund, they advise me it will take up to 10 working days to arrive at their warehouse, 3 working days to process the order and then a following 5 working days for it to credit my card which I used to purchase. DO NOT BUY ANYTHING FROM THESE SCAMMERS - You will see from other reviews they send a stupid generic reply about feeding back the service blah blah blah. If you are caught in the same position, speak to your bank in the first instance and get them to arrange a chargeback rather than waiting up to a month for Zavvi to apply a refund. WORST COMPANY EVER - DO NOT BUY.”

Helpful Report

Posted 8 years ago

Helpful Report

Posted 8 years ago

“Purchased an Xbox One in the Black Friday sale, after weeks of waiting the order was cancelled by Zavvi with only an apology. As we now had to purchase elsewhere at a more expensive price Zavvi refused to compensate in any way. All responses were robotic. Overall a joke of a company. Will never use again.”

Helpful Report

Posted 8 years ago

“Ordered an XBox One S 1tb with FIFA 17, only received the console and after several robotic e-mails not addressing the issue I had to request a return. If you were able to have a decent e-mail conversation with someone who had half a brain then this issue could have been resolved easily, however this is simply not possible. I am awaiting a 2nd requested collection....they didn't turn up for the first. This is my first and last purchase from Zavvi their customer after sales service is appalling.”

Helpful Report

Posted 8 years ago

“Pre-ordered items in September, due out for delivery in October and November, but neither were sent and after robotic email replies, I've cancelled the order in December, but they are not acknowledging the issue, and today I've received an email addressed to someone else, and I've found many others have had the same issue, and are having the same issues as myself. It seems Zavvi (and others like MyGeekBox, controlled by the Hut Group) are being offered deals on items that wont be in stock for months, but this is not given as a warning when placing the orders, and some are having difficulty getting their money back when cancelling, I've read a review about someone having to take them to court over it, and it's very troubling when their customer service team do not seem to be able to offer any real support to their customers. Very sad indeed.”

Helpful Report

Posted 8 years ago

“Ordered PS4 bundle on cyber Monday (having passed up a number of perfectly reasonable offers from other vendors). Five days later (and after all bundle deals had stopped being promoted) Zavvi cancelled my order. I assume that they had some ideas about the number of orders that they'd have been able to meet and so I'm suspicious as to why I couldn't have been informed that stocks were running low or that the bundle had sold out. I am now in a position where I need to pay a much inflated price for the bundle. Very galling as I passed up a number of offers from reasonably well regarded and reliable vendors (John Lewis/Argos/Amazon). Needless to say, I'll not be using zavvi in future!”

Helpful Report

Posted 8 years ago

“Did not recieve my order, customer service after a week of back and forth still have not told me where my order is or why I have not recieved it, also no offer of a refund or replacement”

Helpful Report

Posted 8 years ago

“80911642 1st time ordering and last disgusting ordered 18th November and nothing arrived . So checked up as paypAl payment not taken. Account cancelled so had to make new one thanks can't get items now”

Helpful Report

Posted 8 years ago

“I placed an order for a ps4 bundle, realised I could simply get in from another store for £5 more, so cancelled the order about 10 minutes after placing it. I also noted on the order, that while it stated free next day delivery, the delivery estimate was in 5 days time. A little annoying, but not a big deal as I was cancelling the order. Around 5 hours later I received an email from Zavvi stating the order could not be cancelled and offered their apologies. Bu this point, the order was still in processing and had not been dispatched. I contacted Zavvi to ask why the order could not be cancelled if it was still with them and why the free nexy day delivery wasn't being applied either. They replied stating that as it had entered the 'dispatch process' it couldn't be cancelled. It was literally about 10 minutes between initial order and attempted cancellation. I can only guess the systems they use behind the scenes are pretty hopeless and not a company I would want to deal with any time soon.”

Helpful Report

Posted 8 years ago

“I was checking the deals during Black Friday and I purchased a PS 4 PRO + PS VR bundle from zavvi.com. The promised dispatch date was 28/11/2016. I spent almost £700 for it. I read all the bad comments but I thought "Hey, I'll be fine!". Nope, of course not. That was naive of me. I got a message from zavvi.com saying "I am really sorry that this has not yet been dispatched. This item is on special order for you with our supplier but at this time they are unable to give me a date for when they will have it back in stock." The translation: "Hey, sorry but we can't deliver the goods on the promised date. Ah also we don't know when we'll be available to deliver it. No compensation, no elegancy and offering the money back. We'll just stick to your money until you cry about it." I am in line of contracting and I'd feel really embarrassed if I took someone's £700 and promise to deliver a job then act dodgy but not these guys obviously. Thanks to these guys I am missing Black Friday because they answer messages like in 5 hours and I also spent £700 for this so I need the cash back in order to buy a new one... I strongly recommend you to buy stuff from reliable sites, the stress and all the pain they cause. Just not worth it...”

Zavvi 1 star review on 25th November 2016

Helpful Report

Posted 8 years ago

Zavvi is rated 1.2 based on 662 reviews