Zavvi Reviews

Name: Zavvi
Address: Meridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich, Cheshire
Rating: 1.19

1.2 Rating 662 Reviews

4 %

of reviewers recommend Zavvi

1.2

Based on 662 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Zavvi:

With a huge selection of DVDs, Games and Consoles, CDs, Computing and Electronics we have extra choice and extra savings so finding something for you or a loved one has never been easier! What are you waiting for? Come and join us at Zavvi.co.uk!

Visit Website

Phone:

0844 264 0702

Email:

customer.relations@zavvi.com.

Location:

Meridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich
Cheshire
CW9 7RA

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Anonymous

Juliet

Hellen

"I purchased two products on the 22nd May while they had a special promo. From ordering in the past I usually expect to wait a week before despatch. However, I getting an email on 31st saying my order was delayed no big deal, I can wait. I then received one of the products from my order on the 1st June, which was great. Later followed by another email on the 4th June regarding the other product being delayed. I looked on the site and noticed it said in stock, so I emailed customer support asking for a status update and why it was listed in stock if they were emailing about delays. I received a very over worded, most likely copy and pasted scripted email that didn\u2019t answer my question and basically was saying it wasn\u2019t in stock, but passing the blame on to 3rd parties.\r\n\r\nIt is now the 24th June (just over a month from my initial order). I didn\u2019t receive any further emails regarding my order being delayed so I decided to email customer support again, just asking for confirmation my order was still live and hadn\u2019t been cancelled. But, disappointingly I received pretty much the same copy, pasted email from before that didn\u2019t address my question. I want the item so I don\u2019t want to cancel, besides I used a 25% off voucher that I doubt I\u2019d get back if I cancelled.\r\n\r\nOne good thing is they don\u2019t take payment until the items are despatched. However, this is probably so they are not in breach of contract, or due to some sort of regulation when they fail to send within a reasonable timeframe.\r\n\r\nUpdate #2 - 29th June\r\nI was very grateful to have received an email on 26th June from customer services with an order update that didn\u2019t feel scripted and was written by a human. Thank you.\r\n\r\nHowever, I have just received an email today saying there was a problem processing my payment method, which is probably because it has taken over a month to finally go through and due to being item 2 of 2. Unfortunately, on trying to resolve their issue through the website they don\u2019t give you a PayPal payment option! I am not sure why as you can checkout using PayPal just fine and it is listed as a payment method on the website and I want to use my PayPal credit for businesses I don\u2019t trust (just like I did originally on my initial checkout). I have now had to send yet another message to support which will take up to 24\/48 hours. I would call but trying to find a phone number on the site is like finding a needle in a haystack.\r\n\r\nUpdate #3\r\nToday I am convinces I have never spoken to a human, but that it must be just an AI chat bot.\r\n\r\nOn 1st July \u201cShannon\u201d confirmed that it was an internal payment issue and they would let me know when they hear back from PayPal (spoiler never heard back regarding this).\r\n\r\nOn 10th July I suggested giving my PayPal account details so they could try sending another payment, which I then provided on the 11th July as they said they \u201cwill raise this with our payments team\u201d.\r\n\r\nOn 15th July I get an odd reply saying \u201c This item encountered a payment problem and was not charged for. Please can you update your payment\u201d. I was confused with this response and it made me feel I was back to square one, and that I was not talking to a real person but a chat bot. After explaining everything all over again, I then suggested my only option is to cancel and reorder, but I explicitly asked not to cancel unless they could guarantee my product awaiting despatch would be held back for my next order and that I\u2019d receive a new 25% discount code.\r\n\r\nFast forward to today 17th July. I receive an email saying my order is cancelled. WTH Zavvi? I have never dealt with such an incompetent company."

Pete

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had problems with my bank account after trying to buy from them. DON'T BUY IT'S A SCAM!”

Helpful Report

Posted 8 years ago

“There is a good reason why Zavvi has such bad reviews the company response to a problem is apaphathetic it took me 10 weeks to obtain a refund after over 100 hundred emails 2 letters two telephone calls and threat of putting the directors home. Addresses online before obtains any truthful response from them they reply with false emails tell lies and blame othe departments I have had a dreadful experience they hope that you will give up on your refund after time and I nearly did but then many do and that's their philosophy corporate jargon the spew out with empty promises a truly crap company avoid like an STI”

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Posted 8 years ago

“I never received my item 😡”

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Posted 8 years ago

“i returned a faulty tablet in January i have been promised a refund no fewer that seven times but it never happens i email receive email back to say sorry and we understand your frustration and again an email stating within 3-5 days it will be refunded, i now have over 100 emails between twitter direct zavvi and i have written two letters one recorded delivery and recieved no reply and still no refund, what do you have to do to get your company to do a refund or do you just not do them hoping the buyers gives up as i am sure many do. regards frank willetts”

Helpful Report

Posted 8 years ago

“I received a damaged item from Zavvi (Third time in two orders). After being sent a returns label that didn't work, I had to pay the return postage myself. I contacted Zavvi, who told me that there is nothing they can do. This company frequently sends damaged goods, and then makes you pay the return postage. Avoid at all costs.”

Helpful Report

Posted 8 years ago

“Item not dispatched for several days. Whilst item was still with the company I asked to cancel as it was a gift that now would not be received on time. The cancellation policy states buyers can cancel within 14 days without reason. Even though the item had not left the company I was advised I must wait for dispatch which would be 'soon' and delivery which could take a further 7 days and then return the item. I'd have to them wait for a refund. Completely unacceptable. Will steer clear in future and recommend others do too.”

Helpful Report

Posted 8 years ago

“i paid for a preorder item after 4 months with not a word they ask me to pay for the item again NEVER BUY FROM ZAVVI !@!@!@”

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Posted 8 years ago

“zavvi.com Sent a copy of Finding Dory that doesn't play in American DVD players. After trying the DVD in several players they would not allow us to return because it was now opened. Kids are heartbroken about their useless Christmas present thanks to Zavvi.com Sent several requests for a return but was rejected by auto reply. They didn't even bother to personally respond to this issue. Please shop on Amazon or any other site that stands behind their products.”

Helpful Report

Posted 8 years ago

“I ordered one Zbox and these are a rare treat when i have a bit of extra money left over. I go into my bank to find a further £19.99 has been taken out my account and it took me, my mother and sister almost 2 hours to find a query page. They informed me that as the 14 day window of cancellation had closed, they were unable to refund me the £19.99 but assured me that the subscription would be cancelled. I checked my bank again today to find ANOTHER £19.99 has been taken out. I am struggling to understand what happened. Their customer services page is awful and very unhelpful. once i get this subscription sorted. I am never ordering from them again. Disgraceful”

Helpful Report

Posted 8 years ago

“i purchased a viglen tablet which after a few days became faulty i returned the tablet on the 16th January and had acknowledgement that Zavvi had recieved it, from then on apart from me contacting Zavvi i would have had no responses i have after 47 emails mostly through twitter recieved no fewer that five emails to say the product has been cancelled and the refund with be in 3-5 working days this is now some six weeks later and still no refund only promises and emails stating sorry and thank you for your patience wouldn't it be nice if some one actually dealt with the situation rather than email a standard corporate reply.”

Helpful Report

Posted 8 years ago

“still waiting for the postage, which was promised, after I returned a faulty item to them on the same day. Surely with the internet/social media we could all gang up on them? By the way does anyone have a UK number for them that they actually answer?”

Helpful Report

Posted 8 years ago

“This is in relation to a specific problem: Zavvi advertised a ps4 for £180 and I purchased it, then two days later I checked on the order's progress using their website and it had been cancelled. They had not notified me of this and provided no explanation. I then proceeded to try and extract even the smallest amount of information from their 'customer service' team. The only way of doing this is through an online form which you then get a reply from a 'do not reply' email address. There's no way to have a conversation with an actual person, and each message comes completely separately so you have to explain the situation each time. There is also a character limit on the correspondence box, so you can't possibly fit all the relevant information into your complaint. It turns out my order was cancelled because I did not 'meet with their security requirements." I have asked on two separate occasions for clarification of what that meant. I personally suspect that they had incorrectly priced the item and were using this as an excuse to cancel the order (The second time I checked it was up to £240). They asked me to provide a proof of address in order to be able to make an order - I don't know if anyone has ever been asked to do this before buying an item on the internet before, but I certainly haven't. It all smells a bit fishy to me. The thing that possibly made my blood boil the most was that they completely ignored things that I said in correspondence with them. An example is: "This is the fourth time I have had to contact you about my order 87485752. You are not answering my direct questions. I am uploading proof of address 'for future orders', but this does not explain why my current order, referenced above, has not been processed. Please explain. Also please contact me in a way I can reply directly or at least prove you are reading my full message by giving a reason why you cannot do this." Reply: "Hello Ben , Thank you for getting in touch about order 87485752. Thank you very much for providing the requested document. We can confirm that you can now place the order again if you wish to receive the products. If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help. Kind regards," There is something else you can do Zavvi: You can read my email and answer my questions. I really wouldn't advise anyone to do business with Zavvi. In the case something goes wrong, as it did with me through no fault of my own, dealing with it would be far more hassle than its worth. It will also make you so mad at them that you write an incredibly long rant onto several review boards - something you have never contemplated doing before - as a form of therapy.”

Helpful Report

Posted 8 years ago

“Paid for next day delivery with Yodel but order is not being delivered for 3 days. So I will be applying for a refund when I can get in contact with the non existent customer service team as there seems to be no phone number available to contact”

Helpful Report

Posted 8 years ago

“They are the least user friendly online company I have ever used. Received damaged and ill fitting clothes. Paid to return them and have yet to be credited!! Steer well clear of using them. Far better companies deserve your custom.”

Helpful Report

Posted 8 years ago

“This company is a scam! Do not use it. My 14 year old son spent his Christmas money on an Xbox Fifa game and paid extra for next day delivery. The parcel didn't come we received no explanation from zavvi or yodel the delivery company. In fact my son and I have now spent three weeks chasing it up with calls and emails and have received no explanation from either company. There is no customer service, they have stolen his money and simply do not care about him getting his goods. At least he's learnt an important lesson read customer reviews first!”

Helpful Report

Posted 8 years ago

“The customer services department are the most unhelpful I have experienced. Description of the product I ordered did not match what I was sent I explained this and was told it did however the picture was of a green screen for stikbots I received a tripod. I asked for an exchange for the correct item was told I had the right item case closed. I would advise anyone to go to a reputable company not these charlatans.”

Helpful Report

Posted 8 years ago

“Do not do business with Zavvi. They have the worst customer service, often orders arrive wrong or damaged and they don't want to know. They recently did an offer where if you subscribed to their "zbox" monthly service you could receive two past mystery boxes for free. What I received were two identical boxes with all the same items in them and some were damaged. Customer services refused to respond at all. I've had other problems in the past with this dodgy little company and I would strongly recommend everyone avoids them.”

Helpful Report

Posted 8 years ago

“An absolute dreadful company to deal with their after sales service and their web site for after sales contacting them is a disgrace to and they should be pulled off the internet for what is scamming customers out of postage and not taking responsibility for returns which are faulty, i have not read the other reviews as i din not want to cloud mine but when there are great companies on the internet why would you risk buying from this hopeless organization that is full contradictions "were here to Help" they keep emailing back to me yes help themselves.”

Helpful Report

Posted 8 years ago

“Terrible company! Ordered a movie series almost two months ago now. After the first 30 days, I was told they could resend. Another two weeks later and still nothing! Put this crappy place out of business”

Helpful Report

Posted 8 years ago

“I was sent the wrong item, the return process has taken over a month, they refused to cover shipping costs, and then deleted my account from their website after I was forced to get paypal involved.”

Helpful Report

Posted 8 years ago

Zavvi is rated 1.2 based on 662 reviews