“I had a 30 day policy setup for auto renew with zego. On auto-renewal zego will collect money on random day 3/5 before your policy expires. Unfortunately i didn't have enough money on that time. I try to contack company before my policy expire on saturday to renew manually but here was no answer on the phone and chat with agent. Sunday they are closed so i contacted them on monday over chat agent because as usual he phone lines not working. After describing my situation and question on what's new quote is as i'm with you two years agent told me that he cant help me to renew the policy. Agent informed me that they will ring back in 5 days to solve the issue and they think that i will be waiting 5 days to renew my policy. Time to look somewhere else”
“Horrific experience, diabolical customer service, feel victimised, no communication, account deactivated, all I wanted to do was change my vehicle, no one to help on webchat, no help on phone, no help online, frustration and stress is what this company will give you”
“Would never use this company again.
Tried calling all last week and got through twice but they put you on hold the disconnect the phone.
Avoid this company.”
“Doubled policy price in a month tried to contact to ask why and cannot call. Over 2 hr wait time. No one man’s the chat bot and they don’t reply to emails. Pretty much a con. Avoid.”
“WTAF? I had a tree trimming fee and decided to put it on my credit card. They are trying to charge me $13.95!!!!!! for a $300 bill!!! How freaking outrageous is that???!!!! Also, the site is so bad that you can't even input your payment amount correctly. WHAT A SCAM!!”
“rubbish company, contacted so many times getting a cheaper quote always so many excuse of not giving me a cheaper insurance, even though I got crystal clean driving history pf over 4 years and so many people similar to me got way cheaper rate of £0.90 per hour where I pay £1.75 per hour. utter extortion. avoid at any cost.”
“They have not right information first they ask me to make insurance with other co then they active my courier cover i did then i back to them to active they say we need to make insurance with them only not others then they cover me for courier insurance!!!!! I lost my time my money and my contract with new job because of them”
