Zippity Reviews

Name: Zippity
Address: 1167 Massachusetts Ave, Arlington
Rating: 4.84

4.8 Rating 2,184 Reviews

97 %

of reviewers recommend Zippity

Company Reviews

Questions

Metrics

4.8

Based on 2,184 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

8608087099

Location:

1167 Massachusetts Ave
Arlington
02476

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was great!”

Helpful Report

(Amica Mutual Insurance) - Posted 4 years ago

“Didn’t rotate the tires (eg put the one labeled rear right on the rear right) but all else was fine.”

Helpful Report

(DHMC) - Posted 4 years ago

“*People were nice. I assume the work was done well - hard to judge quality of an oil change and tire rotation. Was nice to have the car care done at work. Price was reasonable. * The Low Tire Pressure light can on in my car after a mile or driving. I called, and Nico quickly gave me instructions on how to turn it off. I haven't seen any evidence that there was low tire pressure since then. * Might be useful to be able to specify a narrow time for the car service, rather than all day. Perhaps I could have specified a narrower time. Will look next time. * Was a little surprised that there were so many warning for potential future service. This included a warning about tire tread wear, though I have only 13K miles on the car. But if these things are real, it's good to know. Some customers might wonder if you were trying to get additional work. You might think about how to present the warnings in more effective way.”

Helpful Report

(Mitre - Bedford, MA) - Posted 4 years ago

Hi Steven, I lead our Customer Experience team here at Zippity and I just wanted to thank you for taking the time to provide us such thoughtful feedback on your service with Zippity this week. It’s this type of detailed commentary that helps us improve our customer experience for everyone so I appreciate you sharing your thoughts. I’ll respond privately to your questions pertaining to your vehicle. Best, Kate Hitchner

Posted 4 years ago

“Did not provide a thank you card and mints Not a huge deal, but this makes me feel that the service person wasn't paying attention to detail. If that's the case it makes me wonder what else he wasn't careful with in my car? Joanne”

Helpful Report

(Waters Corporation) - Posted 4 years ago

“I ordered the "front seat clean" but the only change seemed to be an air freshener - I did not notice any vacuuming or any other "cleaning" of the front area. The service on the brakes seemes good and at a good price - but that part of the experience i could see (a minor thing) - but if that is not done well - are the things i can't see done well?_”

Helpful Report

(Amica Mutual Insurance) - Posted 4 years ago

“no comment”

Helpful Report

(Putnam Investments) - Posted 5 years ago

“Basic 5000 mile service performed well, that I can see. But the extra money spent for cleaning the inside of my car, was not well spent and won't be using the option in the future.”

Helpful Report

(Takeda (previously Shire)) - Posted 5 years ago

“There was some confusion as to where I had left my key in the morning and my car wasn't quite ready by 5:00. I received notification at 5:01 that my key was returned to the kiosk but it wasn't there. I'm surprised there was no code for the diagnostic check. I'll have another mechanic check it out and provide additional feedback if warranted.”

Helpful Report

(Putnam Investments) - Posted 5 years ago

“I scheduled a service as part of the Site Launch at my office. The communications I received up to my day of service indicated to park in the Zippity marked spaces in the back of the parking lot for my building. It also indicated that the kiosk was located next to the Zippity parking area. On the day of my service, I discovered that there were no marked spaces as indicated on the map I was provided, and the kiosk was no where near the parking area. However, I was able to text the contact number I was provided and was informed that the spots had not been marked yet and that the kiosk was located on the other side of the parking lot after some back and forth. The drop off process was frustrating, but the representative I spoke with was responsive and apologetic about the confusion. The remainder of my experience was good - I was kept informed of the progress of my service and my vehicle was ready for pick up by the time I had to leave the office. The thank you note and mints left in my car were a thoughtful touch. Good service overall, just need to ensure the communications that are sent to customers are accurate to avoid confusion. Thanks”

Helpful Report

(Terrace At Solana) - Posted 5 years ago

“During my scheduled service I received a text informing me I had selected the incorrect cylinder engine for my vehicle and that for my next service the price would be more. I responded to inform them there was no option on the website to select the engine type. I did appreciate the text informing me I would not be charged more. Also, I am a little discourage to book another service due to the price increase for the oil change package. The old pricing was left at the Keyosk section. If I were to reschedule an oil change I hope the engine option will be available to select on the website. As I am aware what type of vehicle I own.”

Helpful Report

(Putnam Investments) - Posted 5 years ago

“I received an estimate for some work to be done, and the actual cost was more than double that estimate. While it was convenient to have my car worked on while I was at the office, I wondered about the pricing, and if I am paying more for that convenience. My husband who usually oversees my car repairs was not happy with the estimate vs. the price. He does not think I should use the service again. I did not have time to try and get connected with the actual mechanic to understand why the price was that much higher, I fond the explanation from Niko helpful, but I still didn't understand -- so what I am to do in that situation but pay. I guess the estimate was way off, or I misunderstood some of the details. Overall it doesn't make for a great experience aside from the convenience factor. I did appreciate how thorough the diagnostic check was. The team found a few items that needed to be fixed and I appreciated that.”

Helpful Report

(Fidelity - Merrimack) - Posted 5 years ago

“prices were much more that I thought they would be, but service was excellent.”

Helpful Report

Posted 5 years ago

“The rear seats were down for some reason, which I thought was odd, as there was nothing inside the car that I had asked to be done. Consequently, a lot of work material that I had carefully arranged in the back moved around and some of it was damaged, so that was unfortunate. Otherwise, I thought the ease of getting the service was worth the price.”

Helpful Report

Posted 5 years ago

“Floor mats still had dirt stains. So much armor all was used that the mats are extremely slippery--even a week later. Cost was too high for level of effort.”

Helpful Report

(Schneider Electric) - Posted 5 years ago

“I am torn about how to rate this. On one hand, the service itself went fine. However, the lockbox of keys is in the cafeteria and the cafeteria is apparently locked starting in the afternoon, so when I went to get my keys at 5:00p, I couldn't. I had to go to my HR, who had to call the building manager, who had to send someone over so that I could actually leave work. I guess I should have picked up my keys when the email went out, but I didn't. You guys are definitely going to need to move your kiosk somewhere else.”

Helpful Report

(Middlesex Green) - Posted 5 years ago

“My keys were returned to the wrong locker. I was able to get my car because I was the last one leaving work and whoever had my key in their box left it on the counter. It was not a great feeling to open the locker to an empty box. And luckily I work with trustworthy people and no one took my car from the parking lot when my key was sitting out in the open...”

Helpful Report

(New England Center For Children) - Posted 5 years ago

“Responsiveness was excellent and my car was ready on time, but only one of the issues I brought it in for was fixed. The metal-on-metal grating of the brakes was fixed, but the scraping sound while driving (independent of the brakes) is still there. It's almost like a "clackity-clack" noise but with a "scrape" or "scratch" instead of a "clack.”

Helpful Report

Posted 5 years ago

“Great concept at a reasonable price. Communication was excellent, and all worked out really well. But there are a few details that could help move you into a different league. 1) My car was not in the spot where I had parked when I went to pick it up. It was not real far away but I did have to look for it for a few minutes; 2) Valve stem caps were not the same ones that were on the car when I parked it, and one was missing at the end; 3) Put all 4 tires in the tire bags and tie the bags loosely. Otherwise, it looks messy. These are small details but, presuming the big stuff is done well, would make it a better customer experience.”

Helpful Report

(DHMC) - Posted 5 years ago

“Some miscommunication via text about my appointment prior to the appointment. My car was not serviced on the day it was scheduled; it had to be pushed to the next week.”

Helpful Report

(New England Center For Children) - Posted 5 years ago

“More clarity about pricing/fees/labor up front. "And up" isn't enough.”

Helpful Report

(MathWorks) - Posted 6 years ago

Zippity is rated 4.8 based on 2,184 reviews