Zippity Reviews

Name: Zippity
Address: 1167 Massachusetts Ave, Arlington
Rating: 4.84

4.8 Rating 2,184 Reviews

97 %

of reviewers recommend Zippity

Company Reviews

Questions

Metrics

4.8

Based on 2,184 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

8608087099

Location:

1167 Massachusetts Ave
Arlington
02476

Write Your review

Tell us how Zippity made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brakes are still squealing in reverse. Service charged for the brakes did not resolve the key issue. The convenience would have been great, but cost quite a lot and disappointed overall.”

Helpful Report

(ADP Memorial Hospital) - Posted 1 year ago

“The bags holding the old tires were covered in wet grime, then placed on the seats in the car. I get that it is winter and the roads are dirty but I'm not sure why they were that wet and dirty.”

Helpful Report

(Adimab) - Posted 2 years ago

“I had only a minor repair (headlight bulb replacement). That went fine. I just noticed that the other complimentary services were not done. I knew one of my tires had low enough air to trigger my tire light, but no air was added. It is still low and the light is still on, but it was checked off that the service was done. I don't know about disinfecting either. I noticed nothing. I had made sure to disinfect the car for the mechanic and leave the windows down. Maybe it didn't need anything more. I did observe the mechanic check the windshield blades.”

Helpful Report

Posted 2 years ago

“Good at communicating”

Helpful Report

(DHMC) - Posted 2 years ago

“The Labor day discount wasn't applied”

Helpful Report

(DHMC) - Posted 2 years ago

“Convenient service. Did not realize there was a second step of check-in after dropping off the keys at the appointment time which created a further delay as I had dropped off the keys and went about my work day and was not monitoring my email for the second check in that was needed until two hours later. Also, was a little disappointed that my keys were 20 minutes late getting dropped back into the drop box after my expected end time, it caused me to miss my children's school bus pick up. Next time I know to set my work end day for an hour prior to when I need my car back to allow for delays I suppose.”

Helpful Report

(DHMC) - Posted 2 years ago

“Service was excellent. Communication's needs work”

Helpful Report

Posted 3 years ago

“they didn't put the tire lock package back into place and also they left my E Z pass bag near passenger seat on the window. they didn't also put back into glove where its belong. other than that its first experience with you”

Helpful Report

(Amica Mutual Insurance) - Posted 4 years ago

“This was my second service with Zippity and have had 2 problems. The first was a significantly overtightened oil drain plug. I needed to use a breaker bar to remove the plug on a follow up oil change. We were very lucky to know have a damaged oil pan. On the latest service I have a oil thumb print on my A pillar with inches of the zippity oil change sticker. I must say this survey would be much worse if not for a great customer service follw up by Nico. He shceduled a interior detail and insured the oil stain was removed. In the end though I unsure if i will use the Zippity service again much less recommend to people I care about.”

Helpful Report

(Amica Mutual Insurance) - Posted 4 years ago

“So far things seem alright. I did notice a large oiley hand print on my hood. It would have been nice to see that wiped up.”

Helpful Report

(MathWorks - Lakeside) - Posted 4 years ago

“I was a little concerned when I got a text message saying my key was not in the lock box. I had placed it there at 8:45 in the morning. Seemed as if my key was lost for a short period of time. Then I was told there was a miscommunication and my key was found. I really hope next time I use Zippity my key is not lost again.”

Helpful Report

(TJX - Framingham) - Posted 4 years ago

“I have enjoyed Zippity for service in the past, but I feel like the diagnostic service this time around left a bit to be desired. I was really hoping to get some insight into a specific problem, and I am not sure that it was really commented on at all (power loss). Overall at least it was still very easy to use, but in the future I will likely need to explore other options. On a side note, it did not appear like tire replacement was still available for my vehicle (2013 A4 - located at Amica) as it was a few months ago? Update - The follow-up email from Nico clarified my questions and also noted that tire service is available - Great job!”

Helpful Report

(Amica Mutual Insurance) - Posted 4 years ago

“I was expecting a little more with the interior cleaning for the price. It didn't appear carpets were shampooed and all cup holders were thoroughly cleaned.”

Helpful Report

(Fidelity - Merrimack) - Posted 4 years ago

“Initial check wasn't value added as my brakes were estimated as "fair" only to have their status downgraded after service. Also, I don't think they actually rotated my tires as advertised.”

Helpful Report

(Frito Lay - Plano, TX) - Posted 4 years ago

Hi Christopher, Thank you for your feedback. We appreciate your attentive eye towards quality service and thank you for bringing this to our attention so we can remedy the situation in a timely manner. Our Head of Operations is investigating what happened regarding your tire rotation and we will follow up with you personally to make sure you are satisfied with your service. Thank you, Kate Hitchner Head of Customer Experience

Posted 4 years ago

“I liked the overall experience a lot. The check-in process, the follow-up notifications, etc. Unfortunately, there was an incident. The oil was changed, this morning as I was leaving my house, I was lucky I forgot something and I had to walk back into the house, then I noticed a BIG puddle of oil in my garage, it was bad. The car leaked a lot of oil. Apparently they did not properly sealed or tighten the filter. I called them and and fortunately the send someone to take a look. It was taken care of. So I ended up with a mix feeling. I liked the service but it was not done with enough care. The result; I was late for work, a bit stressed, an oil stain in my garage and now I have a cardboard in my trunk that I am putting under everywhere I got to double check it is not still happening. Unfortunate.”

Helpful Report

(Cisco Systems - Richardson) - Posted 4 years ago

Hi Jaime, Thank you for your feedback. We apologize for the extra stress and inconvenience we caused for you this week and we really appreciated that you reported this issue to us in a timely manner so we could come remedy the situation as soon as possible! I wanted to let you know that the Head of Operations and I have personally looked into what happened during your service that day. We identified a breakdown in our final oil check process and have already taken actions to prevent the same mistake from happening again. Please let us know if there is anything else we can do to make this right. We would greatly appreciate the opportunity to earn back your trust in our service quality. Thank you, Kate Head of Customer Experience

Posted 4 years ago

“I was pleased with the service and the convenience, but not pleased with the dirty/sticky steering wheel, shifter and door handle left behind. Not good.”

Helpful Report

(Amica Mutual Insurance) - Posted 4 years ago

Hi Jennifer, I know we have already coordinated with you to help clean up your vehicle but I wanted to thank you again for bringing this to our attention. It is our goal to provide an excellent all-around service so we appreciate being notified when we've missed something crucial like this. We apologize for the dirt we left behind during your service -- please let us know if there is anything else we can do beyond what you and Nico have already coordinated. Thank you, Kate Hitchner Head of Customer Experience

Posted 4 years ago

“Service was good but keyosk almost got changed on me at the last minute, which was a little frustrating”

Helpful Report

(Dartmouth College) - Posted 4 years ago

“It doesnt appear that the technician filled up my tires with air as I had to do it on a few of the tires aft the work was completed.”

Helpful Report

(DHMC) - Posted 4 years ago

“So far my car seems fine. I was a little disappointed the oil life indicator was not reset.”

Helpful Report

(MathWorks Lakeside Campus) - Posted 4 years ago

Hi Joshua! Thanks for bringing this to our attention. I'll reach out to you privately to take care of this for you.

Posted 4 years ago

“Ended up not fixing any of the problems I booked the appointment for, but fixed a bunch of other random things (ie windshield wiper). I feel it would be better if you were more transparent with what you're able to fixed BEFORE an appointment.”

Helpful Report

(Fidelity - Smithfield) - Posted 4 years ago

Zippity is rated 4.8 based on 2,184 reviews