What occasion or event did you buy this for?
Christmas
“The decanter and glasses were very nice, although I thought the name would have been a little larger! This was a gift for my son for Christmas, and it did not arrive in time as promised, but came a week late.”
“I loved the two sets that I purchased. They were beautiful; however, your packaging is terrible. Your competitor offers a similar product for essentially the same price and it comes in a nice collectors box. Step up your game or I will stick with your competitor. Thanks!”
What occasion or event did you buy this for?
Christmas
“Product was good and as expected. My issue was the delivery. The company was clearly overwhelmed. My order placed on Dec 4 was delivered Jan 5 although I was told twice by customer service that the shipping label would updated and expedited to arrive before Christmas. Do want you say you’re going to do! Quality of the gift is irrelevant if it isn’t there on time for the occasion.”
We really appreciate you taking the time to provide your feedback and we are sorry to hear that your order was not delivered on time. We understand the importance of your order arriving on time, especially given the occasion, and apologize for the inconvenience caused. Although it was an uncommon instance, we will use this as an opportunity to improve our services in the future.
What occasion or event did you buy this for?
Christmas
“I waited over three weeks for this to be delivered. Customer support is next to impossible to get in touch with. Only whenever I filed a dispute with PayPal did they respond. I still have not received my refund. And there’s no top to the decanter.”
Hello,
Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to your standards. Although It was an uncommon instance, we will use this as an opportunity to improve our services in the future.
