Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to standards. We would like the opportunity to talk and check with you on how we can turn it around and make things right.
We will have our customer service team reach out to you so that we can resolve this as soon as possible.
What occasion or event did you buy this for?
Christmas
“The gift was exactly what I expected and was well received. Although, I did not receive the stopper for the decanter and have sent a few messages and still not received a response to when it will be received.”
What occasion or event did you buy this for?
Christmas
“I was pleased with the monogrammed decanter and glasses; however, disappointed only 1 set arrived for Christmas…2 ordered and paid for .. 2 sons … you are sending 2nd one but didn’t make for Christmas gift .. customer service good but nothing offered for
Not delivering 2 sets…”
What occasion or event did you buy this for?
Christmas
“My husband was surprised with it and it turned out nice, there were a couple of downfalls though.
It took a long time to get it and the other was the stopper on the decanter was broken.
I would recommend it but plan accordingly.”
Thank you for taking the time to provide us with feedback regarding your experience. It appears that you have been assisted by one of our supports. We appreciate you working with us in resolving this issue. We'll do better in the future.
What occasion or event did you buy this for?
Christmas
“The decanter was nicely done, but it came after Christmas. I ordered it within the timeframe to teceive it on time. I was disappointed I did not get it on time.”
