Thank you for your feedback. We are sorry to hear that there are some issues regarding the item that you received. We will have our customer service team reach out to you so that we can resolve this as soon as possible.
“The antique whiskey decanter and glasses were nice but it took way too long to receive and when I did receive it the stopper was missing. Customer service was horrible and impossible to get on the phone. I never talked a person, the only interaction was via email and that was hit or miss. I had to threaten to leave a bad review to the BBB after a month and a half of trying to get the stopper mailed to me. Please customers save yourselves some time and money and order from a different company.”
“The decanter and glasses were very nice and appear to be well made.
I was however, promised delivery before Christmas (Ordered on December 15). Received them almost 2 weeks later.
I was treated very well by the very professional and friendly representative and received half my money back.”
Hello Monique,
Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to your standards. Although It was an uncommon instance, we will use this as an opportunity to improve our services in the future.
