“Cake was bland, no better than supermarket bought cakes. Macarons were dry and crumbly. Personalisation failed to save in the order due to website issues so rather than call me to ask why it was blank they just sent the cake out without it. Really?!? When the cake costs over £80 you can't be bothered to make a quick phone call.”
Thank you for taking the time to share your feedback. We did our best to communicate, clarify the issue, and make things right, and we really appreciate you letting us know your thoughts. You’re always very welcome to reach out to us at hello@cutterandsquidge.com if there’s anything more we can do to support you.
Customer Experience Team 🍰
“The ordering process was easy, and the cake was ready on time, which made everything stress-free. I would happily order from Cutter & Squidge again and would highly recommend them to anyone looking for a high-quality celebration cake.”
“Cake looked beautiful but the sponge was quite dense and heavy. Cake didn't taste freshly made. It had the texture and taste as though it had been refrigerated for a few days. Guests didn't particularly like it and wanted to know who made it.”
I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope of rectifying the issue as part of our happiness guarantee.
“Arrived on time. Looked as good as the pictures and tasted lovely. I was a little worried that it may arrived damaged due to the shards of chocolate but it arrived in pristine condition.”
I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee
