Hi, We're so sorry to hear this! Thank you, we really do appreciate your feedback! We see our team has taken care of you! We’ve passed along your comments to our team, it’s important to us to improve wherever we can and that you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com
Hi Rhonda, Thank you for sharing, we're so sorry to hear this! If you are ever not happy with an item, please email our customer happiness team at yourbestfriends@decorsteals.com so we can assist you! Enjoy your day!
“The lanterns were large but the quality is VERY poor. I can see the nails where it was put together and paint looks sloppy and missing spots. Very poor quality. Not worth the Money.”
HI Michael, Thank You for sharing your review with us. We really appreciate your feedback! We're so sorry to hear this! Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!
“I was really looking forward to getting these, but the quality is very poor. The paint job is terrible. I’ll have to sand these pieces down and paint them myself if I keep them.”
Hi, We're so sorry to hear this!
Thanks so much for your review. We are so sorry your order arrived in less than perfect condition. Please email yourbestfriends@decorsteals.com with photos and they would be happy to make this right. Enjoy your day!
“This item isn’t exactly as pictured. Mine came painted yellow. As you can see in the picture the one on the left is how they arrived. I sanded off as much as I possibly could and then repainted with a white paint to cover up as much yellow as possible… I absolutely would not have ordered it if I had known that it was yellow. The pictures make it look like it’s natural wood with a little bit of white chippy paint on it. It definitely came fully painted and it was not white. Disappointed that I had to put this much work into it to make it work for my space.”
Hi Kylee, We're so sorry to hear this! Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!
“I have purchased so many things from Decor Steals and normally I love everything, but this item was terrible! The paint is slopped on part of the lantern, parts of it not painted at all - both pieces are crooked and look like a kindergartner made them as a school project. I would return them if I could - I am going to throw them away - they are that bad - now paying closer attention before making purchases”
Hi Denise, We're so sorry to hear this!
Thanks so much for your review. We are so sorry your order arrived in less than perfect condition. Please email yourbestfriends@decorsteals.com with photos and they would be happy to make this right. Enjoy your day!
Hi Kelly, We're so sorry to hear this!
Thanks so much for your review. We are so sorry your order arrived in less than perfect condition. Please email yourbestfriends@decorsteals.com with photos and they would be happy to make this right. Enjoy your day!
“I was disappointed in my two lantern set. They were sloppily painted and some of the seamed were joined tightly and other joints were not touching and stood out. If I am to use them I will need to sand, seal, and paint or stain. I was really excited about this purchase based on the pictures but sadly they were not as portrayed.”
Hi Lyndee,
We're so sorry to hear this! Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!
