HI Christy,
We're so sorry to hear this! Our customer happiness team has sent you an email response from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!
“Terrible quality. Both were hideous looking - the color - and poorly constructed. My dad and aunt sanded them down - this took multiple times - and white washed them. They look better now, but they were only good for kindling when I received them.”
Hi, Thank you for sharing, we're so sorry to hear this! If you ever experience any issues with a product, please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com with a photo so we can make it right for you. It's important to us that you're happy with all your experiences with us! Enjoy your day!
“Very disappointed!! Not what I expected at all. I have ordered plenty of items and loved every single piece. These seem so roughly put together. Like they were produced on a horrible assembly line.”
Hi Christine, Thank you for sharing, we're so sorry to hear this! If you are ever not happy with an item, please email our customer happiness team at yourbestfriends@decorsteals.com so we can assist you! Enjoy your day!
“I have emailed younrwice sent a photo. Arrived defective I want to return
I have sent numerous emails.
How do I return
This is not good customer service”
Hi Teresa, Thank you for reaching out to us!
We apologize for any confusion. One of our representatives replied to your request but we never heard back from you. Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Try checking your spam folder. It is very possible that our response has landed there. Enjoy your day!
